Joan Hobrath, Bsn, Rn, Ccm Email & Phone Number

• Deliver a variety of training programs (new hire, systems, core competencies, and remedial training) to clinical and administrative staff resulting in more efficient staff performance and increased compliance with corporate policies.• Establish learning objectives and develop appropriate training materials using various delivery formats including a blend of instructor led, eLearning, educational aids, and evaluation tools. • Act as a resource to department managers, subject matter experts, and trainers to identify development needs and potential solutions leading to targeted training initiatives that have driven impactful improvements in employee skills.• Design and produce eLearning courses, job aids, and infographics using multiple platforms including Rise 360, Vyond, Camtasia, Piktochart, Adobe, and the Training Arcade to support new hire training and ongoing divisional training.

Cleveland/Akron, Ohio Area

• Collaborated with members and providers, applied knowledge of disease processes, assessed clinical care needs, and developed a care plan that closed gaps in care and improved member compliance.• Utilized expertise in determining evidence-based treatment options, advocated for appropriate levels of care, provided patient education, and coordinated community services that improved the customer experience.• Trained new case management staff, developed curriculum, resource guides and job aids that streamlined the training process and improved staff competency.• Delivered ongoing staff training and led department focus groups that facilitated best practices.

Mayfield Hts., Oh

• Collaborated with patients and providers, assessed patients’ needs, developed and implemented care plans, and provided patient education which optimized patient outcomes.• Assisted patients with transitions between levels of care, identified appropriate community resources, and participated in care conferences to support patients in overcoming barriers to care.• Delegated assignments to an interdisciplinary team, including care navigators, LPNs, and social workers, ensuring the effective execution of patient care plans and enhancing overall patient support.• Mentored new staff by providing guidance and support which helped to integrate them into the team and improved their proficiency.

Cleveland, Ohio, United States

• Formulated and executed care plans for hospice patients in collaboration with an interdisciplinary team including physicians, advanced practice nurses, pharmacists, social workers, spiritual care coordinators, and other service/insurance providers.• Performed nursing assessments, administered comfort care medications, provided wound care and patient education to patients for pain management, which relieved suffering, enhanced comfort, and promoted quality of life.

• Delivered safe, efficient nursing care to Medical/Surgical patients with high acuity levels and pain management needs including liver disease, kidney disease, pancreatitis, alcohol withdrawal, gastrointestinal disorders, and general family medicine.• Performed physical assessments; administered prescribed medications, IV fluids, phlebotomy, and treatments; and provided appropriate patient education to patients and their families that resulted in positive care outcomes.• Assisted patients in attaining and maintaining optimal health status based on evidence-based practice by implementing, evaluating, and revising patients’ plan of care, and while acting as a patient advocate.• Provided clear communication and effective collaboration between patients, families, and the healthcare team to achieve expected outcomes, promote patient satisfaction, and to respect cultural diversity.

Cleveland, Ohio, United States

• Assisted patients with ADLs including ambulating, transferring, bathing, feeding, grooming, turning and positioning, and oral care.• Provided basic nursing skills including vital signs, intake and output, and phlebotomy.• Utilized technical equipment such as stethoscope, thermometer, glucometer, EKG, bladder scan, and telemetry devices to meet patient needs and prescribed medical therapies.

Bachelor'S Degree, Registered Nursing/Registered Nurse

RN-to-BSN Program

Associate'S Degree, Registered Nursing/Registered Nurse

Bsba, Business, Marketing, Retailing

Activities and Societies: Kappa Delta Sorority