Joan Hocking Email and Phone Number
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Joan is an accomplished business development and marketing professional with over 12 years experience of working within the building regulations and consultancy sector of the construction industry. She has built her reputation as an effective business development / marketing professional on her understanding of key business objectives and her ability to achieve profitable growth and increased market share by generating leads and building relationships. Joan is passionate about delivering exceptional customer service and goes the extra mile with her professional ‘can do/can fix’ approach to ensure long term customer relationships are maintained. She supports the process from pre-sales to after sales care by directly engaging with customers in positive communications. She is highly motivated, dynamic and an outgoing individual who has the ability to influence decision makers, generate ideas, problem solve creatively and develop strategies that encourage sales and business success.She prides herself on her openness, honesty and integrity. Her unique specialities include -Delivering Sales, Marketing, Relationship Management, Key Account Management, Marketing Strategy, Branding, Database Management, Commercialisation & Event Management. Extensive construction industry knowledge including Building Regulations, Fire Consultancy, Sprinkler Needs Assessments, Sustainability (including Energy Reports & Air Testing) & Acoustic Engineering. Contact her on T : 01508 535304(direct dial)E : joanhocking@cncbuildingcontrol.gov.ukW : cncbuildingcontrol.gov.ukSouth Norfolk House, Cygnet Court, Long Stratton, NR15 2XE
Cnc Building Control
View- Website:
- cncbuildingcontrol.gov.uk
- Employees:
- 10
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Service ManagerCnc Building Control Mar 2024 - PresentNorwich
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Service ManagerCnc Building Control Mar 2024 - PresentNorwich
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Assistant Service Manager & Business DevelopmentCnc Building Control Jun 2018 - Apr 2024Norwich, United KingdomI am responsible for maintaining and developing income streams for Building Control services though a proactive approach to customer relationship management.My role focuses on commercial development, both externally in the form of maintaining business opportunities and developing income streams, and also internally in making sure the service makes the most efficient and effective use of resources.My Key Responsibilities includes :* Developing and maintain effective relationships with key customers and ensure increased financial value is returned into the business portfolio.* Developing business opportunities to increase the sales and profit. * Ensuring that relevant and reliable customer market intelligence and competitor intelligence is gathered, maintained and analysed.* Ensuring the business is managing quotation requests. * Developing and delivering sales and marketing plans alongside the corporate marketing team. * Supporting the Service Manager as part of the Management Team in the delivery of the business plan * Working in partnership with Managers & Team Leaders to allocate inspections and work each day to surveyors.* Supporting staff in developing commercial acumen.
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Business Development ProfessionalBuild Insight Jul 2015 - May 2018East AngliaBuild Insight is the first wholly owned Local Authority Approved Inspector and Consultancy practice that specializes in guidance and management of Building Regulations whilst offering supporting disciplines that wrap around a number of the Approved Documents.My role is to develop and maintain income streams for both our core competency of building control and our growing consultancy portfolio by securing new business opportunities . This is done through client visits, networking, telephoning, social media, gathering competitor intelligence and developing appropriate marketing strategies whilst ensuring that all opportunities are qualified, quoted, and followed up in a timely manner to develop and grow customer relationships.My responsibilities include :-* developing business opportunities and ensuring that relevant and reliable customer and competitor market intelligence is gathered, maintained and analysed through an effective CRM system * developing, maintaining and growing the client base whilst ensuring all stakeholders are aware of the services offered* ensuring all quotation are effectively managed and delivered with sustainable profit margins*preparing, organizing promoting and delivering marketing presentations / corporate events and seminars for clients, potential clients and industry partners* attending regional and national construction related event*providing advice on services offered and acting as key account manager for large clients -
Business Development ExecutiveCnc Building Control Nov 2004 - Jul 2015Long Stratton, Norwich, NorfolkAs a Business Development Executive for CNC Building Control and CNC Consultancy, my role was predominantly customer relationship focused, ensuring that all our agents, customers and stakeholders are aware of all the services available. One of my key tasks was to identify potential opportunities and ensure that we have the opportunity to tender for this work by speaking to the decision markers and highlighting our areas of expertise, experience and knowledge. My portfolio of agents range from key national construction companies to small individual architectural technicians and builders. My responsibilities include * maintaining and growing the market share of CNC Building Control and CNC Consultancy on a local, regional and national level; * being creative in seeking opportunities and developing new market initiatives;* influencing decision maker to make CNC as their Building Control body of choice.* giving presentations on services offered by CNC; * acting a key account manager for partners; * being an interface between CNC and potential and existing customers* offering competitive quotes for construction projects.
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B2B Sale ManagerDesira Group Plc Apr 2003 - Nov 2004NorwichMy job role objectives included :- * building and optimise the profile of the Van & 4 x 4 centre as the leading commercial multi-franchise dealership in the region * maximizing sales and profitability through satisfaction and retention of existing customers whilst growing conquest business* Maintaining stock turnover and ensuring used vehcile stock did not exceed annual figues* Monitoring sales staff to ensure lead conversion rates were maximized and individual sales executives targets where met* Manage and develop relationships with key manufactures to ensure franchise standards were been achieved -
Marketing ManagerDesira Group Plc Feb 2001 - Mar 2003Norwich, United KingdomMy key objective within this role was to identified, implemented and developed marketing strategies and campaigns in line with the business objectives for Sales, Service and Parts to ensure that Desira Group remained a profitable and influential player in the UK motor industry.These objectives included :-* producing and developing an annual marketing plan for Sales, Service and Parts* undertaking, developing and overseeing market research , analyzing the results and providing Directors with a synopsis on trends* developing initiatives on quality improvements for all business functions* Preparing, managing and controlling the Group's marketing budget* working in partnership with manufactures marketing departments and personnel to ensure the Group's marketing strategies and campaigns were integrated with those of the manufacturers'* developing, managing and implementing promotions across the Group including producing and distributing promotional literature; launches, events and roadshows; planning advertising campaigns; PR activities; exhibitions and joint projects with business partners.
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Business Development ManagerDesira Group Plc Aug 1999 - Feb 2001Norwich, United KingdomMy job role objective was to develop and promote the Group's aftersales products and services whilst increasing the level of usage from existing customers and attracting and developing new business opportunities.Key tasks included ;-* assisting to develop the aftersales marketing strategy and producing a yearly aftersales marketing plan* investigating, developing and implementing new aftersales products, services and initiatives* developing and managing the production of aftersales promotional literature* seeking new business customers and identifying existing key account holders and developing business relationships with these to maximize their business potential* increase the profile of Desira Aftercare Centers within the business community for Light Commercial Vehicles / Fleet servicing and maintenance* developing the aftersales MIS computer systems and training new aftersales employees on the system
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Employment Liaison OfficerCity College Norwich Jul 1998 - Aug 1999Norwich, United Kingdom
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Quality & Development OfficerNorwich Training Workshop (Part Of Norwich City Council) Apr 1997 - Jul 1998Norwich, United Kingdom
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Administration AssistantNorwich Training Workshop (Norwich City Council) May 1996 - Apr 1997Norwich, United Kingdom
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Civic & Member Support AssistantNorwich City Council Mar 1988 - May 1996Norwich, United Kingdom
Joan Hocking Skills
Joan Hocking Education Details
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City College NorwichPost Graduate -
Attleborough High SchoolMaths, English, History, Biology, Art & Design, French, Music, Needlework
Frequently Asked Questions about Joan Hocking
What company does Joan Hocking work for?
Joan Hocking works for Cnc Building Control
What is Joan Hocking's role at the current company?
Joan Hocking's current role is Service Manager at CNC Building Control.
What is Joan Hocking's email address?
Joan Hocking's email address is jo****@****.gov.uk
What is Joan Hocking's direct phone number?
Joan Hocking's direct phone number is +4479484*****
What schools did Joan Hocking attend?
Joan Hocking attended City College Norwich, Attleborough High School.
What are some of Joan Hocking's interests?
Joan Hocking has interest in Classical Music, Running And Gardening, See 1+see Less, Design, Construction, Sustainable Building Technologies, The Apprentice (Tv), Music Theatre, Singing, Performing Arts.
What skills is Joan Hocking known for?
Joan Hocking has skills like Business Development, New Business Development, Crm, Management, Project Planning, Strategy, Marketing Strategy, Contract Negotiation, Marketing, Project Management, Negotiation, Customer Retention.
Who are Joan Hocking's colleagues?
Joan Hocking's colleagues are Nicolae Suciu, Melanie Bartrum, Claudio Spremulli, Joan Hocking, Anthony Cameron, Stuart Jones, Helen Smith.
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Joan Hocking
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Joan Hocking
Business Development Manager At Cnc Building ControlGreater Norwich Area, United Kingdom1cncbuildingcontrol.gov.uk1 +447948XXXXXX
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