Joan Hollenback Email & Phone Number

Platteville, Colorado, United States

Platteville, Colorado, United States

Platteville, Colorado

Mead, Co

Instrumental in the opening and creation of processes for successful operation. Energetic, professional, outgoing self-starter who has excellent sales skills, superb marketing and customer service skills. Contributes to profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. • Responsible for sales and marketing, keeping the facility rented at optimum levels, effectively utilizing advertising, promotional and customer relation skills. Rent space, trucks and trailers, maintain supplies of merchandise. Provide outstanding customer service including assessing and resolving customer problems. • General management of the office; maintain all required tenant documentation, control delinquencies, deposits and preparing daily, weekly and monthly reports. Manage and train part time staff. • Visually inspect the site daily, observe and respond promptly to any situation. Maintains a neat, clean, safe and secure facility. Understanding and maintenance of the automated gate systems. • MS office suite and utilize a self-storage and truck / trailer rental software applications.

Greater Denver Area

Managed over $800M in global sales. Our process execution consistently grew indirect revenue with 2017 at $13M. Led Global Business Migration team. Developed territory sales plans, managed P & L including expense tracking and analysis. Presented quarterly results and accomplishments to various levels within the organization.• Supported design and led implementation of Global Collaboration Tool, resulting in real-time access to opportunity initiation and updates. Increased team productivity enabling 22% growth first year, 37% second year. Additionally, collaboration between regional teams increased by 25% first year, 50% second year.• Management of margin enhancement initiative and process development resulted in an increase of 150 basis points (bps) first year. First quarter in operation recognized $1M additional profit margin $’s annualized. Following two quarter, $780K and $640K respectively. Consistently recovered $150-400K each quarter.• Led design development and process of Demand Creation Check Point tool enabling Sales the visibility to drive new project identification and design registration activity. Initial results produced 37 new opportunities, additional $1M indirect revenue.• Worked in partnership with IT to develop streamlined and automated reporting systems, resulting in increased productivity by saving 30 work-hours per month.

Greater Denver Area

Managed Supplier Marketing Program. Served as global liaison between suppliers and Arrow. Educated prospective partners on Global Business Migration requirements, expectations and process. Consistent feedback from suppliers, “Best in Class Program driving execution, accountability, and success.”· Development and marketing of Global Supplier Design-Win program metrics and requirements, adding 7-8 new supplier partners each year. Created Supplier Scorecard to track and document results. Quarterly review of progress with partners to identify successes and challenges.· Implementation of the Supplier Transfer Notification Program for first alert of business migrating to another region. Process allowed early identification and pro-active notification to suppliers, increasing opportunities to win business and capitalize on proprietary items at premium margin. Capture rate success each quarter ranged from 89-95% .· Created Margin Gap Analysis process and streamlined reporting to identify gaps in profitability, resulting in increased profit margins. Identification and action resulted in an increase of 56 basis points (bps) on average each year.

Denver

Dedicated contact for specific territory managing global migration business. Analyzed BOM (bill of material), completed franchise gap assessment, set strategy for execution and optimal implementation, facilitated global calls to communicate expectations and actions to colleagues. Continuous follow up to ensure business is booked, profitable and tracked for indirect revenue reimbursement to the initiating region.

Greater Denver Area

Greater Denver Area

Greater Denver Area