Joanie Cuevas Email & Phone Number

Chandler, Az, Us

In this current role, I am responsible for leading the implementation projects and delivery of GovInvest products for clients in the public government sector.• Review labor agreements and HR documentation for salary and benefits information • Collect information from source documents and process required data points in excel • Maintain online dashboard and database for implementation purposes and client-use directly • Develop strong working relationships with key people in the client organizations • Provide ongoing support in data interpretation, processing and updates • Perform compensation benchmarking • Achieve billable hour and deliverable goals, and works to help other team members with such • Follow internal procedures to provide excellence in client service, protocols, and practices• Prepare, implement, and maintain a leading-edge online platform, taking complicated problems and building simple frameworks • Identify trends and opportunities for growth through project management and analysis of complex datasets • Evaluate organizational methods and provide source-to-target mappings • Create best-practice reports based on data mining, analysis, and visualization Evaluate internal systems for efficiency, problems, and inaccuracies, and contribute to protocols for handling, processing, and cleaning data

In this previous role, my core responsibility is to manage overall aspects of data management encompassing data collection to achieve productivity targets, reduce cost per unit, eliminate errors, and enhance customer service. I am entrusted with processing and automating raw student data into a daily report for seamless integration into database. I utilize Salesforce, Tableau, Excel, and Client FTP file sharing for updating and tracking internal data. Furthermore, I audit internal files to verify accuracy of data entry by agents and maintain compliance with established standards. Analyze trends based on client, leadership, and team needs.Notable Achievements:• Revolutionized reporting processes for senior leadership and executives through creation and implementation of an advanced Microsoft Excel reporting system. Developed a sophisticated master template that consolidated data from diverse sources. This streamlined process significantly reduced weekly reporting time from 5 hours to just 15 minutes.• Demonstrated technical proficiency and strategic thinking in addressing a critical business need. The project’s success led to requests from various departments for assistance in developing similar streamlined solutions, showcasing ability to proactively identify operational bottlenecks and enhance organizational efficiency.• Facilitated executive decision-making by automating weekly data reports on company KPIs for presentation to high-level executives and the leadership team.• Exercised robust leadership while leading a large team in a time-sensitive and demanding environment; implemented career development plans for direct reports and resolving problems efficiently.• Served as Executive Assistant to CMO Michael Collins and provided administrative support, such as, submitting precise weekly expense reports, coordinating global travel arrangements, and planning virtual and in-person meetings.

Chandler, Arizona, United States

In this previous role, I conducted comprehensive data analysis and extracted valuable insights from reports on day-to-day operations and overall team productivity to enhance forecast accuracy and drive performance improvements. Here, I reviewed past term’s conversion metrics to predict future enrollment metrics. I also employed database tools to systematically track interactions and monitor progress for all assigned leads. Moreover, I delivered subject matter expertise on recruitment function, leveraging expertise in tools and technology essential for daily tasks.Key Accomplishments:• Trained and mentored Enrollment Advisors, focusing on lead management, quality communication with students, and forecasting for improved performance.

Chandler, Arizona, United States

While serving as a Student Success Manager, I developed and implemented data-driven strategies to enhance student success rates. I delivered comprehensive trainings covering all aspects of financial aid processes, encompassing Title IV funding, military, and dependent students, ensuring alignment with DOE regulations. I also facilitated student orientation programs to ensure a smooth onboarding process.Proudest Achievements:• Increased enrollments by 63% among dependent students by analyzing past two quarters’ enrollment data, identifying and addressing advisor confidence issues through development of a comprehensive training program, leading to integration of training into the onboarding process for all new hire teams.• Coached and inspired a multifaceted team of over twenty representatives to recruit and cultivate relationships with prospective students, resulting in enrollments and high student satisfaction.

Chandler, Arizona, United States

In this past position, I interviewed prospective students, employing developmental questions to build rapport and ascertain confirmed needs, subsequently providing tailored program recommendations. I accomplished and exceeded performance goals, resulting in a promotion to Student Success Manager within six months of joining the team.Significant Contributions:• Achieved a rapid promotion within six months of joining EDMC Online Higher Education by consistently surpassing enrollment targets as an Admissions Representative.• Attained consistently high enrollment rates and maintained positive attendance records.

Master'S Degree, Forensic Psychology

Bachelor Of Arts - Ba, Psychology