Joanie Dion, Ccxp
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Joanie Dion, Ccxp Email & Phone Number

Associate Vice-President, CX Solutions and Services at Léger
Location: Greater Montreal Metropolitan Area, Canada 8 work roles 3 schools
1 work email found @leger360.com LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

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Current company
Léger
Role
Associate Vice-President, CX Solutions and Services
Location
Greater Montreal Metropolitan Area, Canada
Company size
411 employees

Who is Joanie Dion, Ccxp? Overview

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Joanie Dion, Ccxp is listed as Associate Vice-President, CX Solutions and Services at Léger, a with 411 employees, based in Greater Montreal Metropolitan Area, Canada. AeroLeads shows a work email signal at leger360.com and a matched LinkedIn profile for Joanie Dion, Ccxp.

Joanie Dion, Ccxp previously worked as Director, Client Solutions and Implementation Services (CX/VoC) at Léger and Chief, Customer Experience at Croix Bleue Du Québec. Joanie Dion, Ccxp holds Brand Management Certification (Cxm, Clv) from University Of Toronto School Of Continuing Studies.

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Email format at Léger

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Profile bio

About Joanie Dion, Ccxp

I am a member of the CX department at Léger, a marketing research firm, where I hold the position of Director of Client Solutions and Implementation Services. With over 15 years of experience in customer experience (CX) research and project implementation, I manage and ensure the success of ongoing Voice of the Customer (VoC) programs, providing specialized consulting services in CX/VoC. My expertise spans the planning and execution of CX and VoC programs, survey methodologies, key metrics recommendations, ROI analysis, dashboard design, project management, program documentation, training, and strategic advice tailored to client needs.Certified on the Medallia and Qualtrics platforms, and holding the prestigious CCXP (Certified Customer Experience Professional) certification from the CXPA, I excel in implementing VoC and CX solutions. I have successfully led the deployment of an uncountable number of VoC programs across various industries, including banking, airports, transportation, retail, and insurance. Additionally, I play a key role in the strategic support of these programs, developing client presentations and crafting tailored service proposals.A graduate with a Bachelor of Commerce (B.Com.) from McGill University, specializing in marketing and global strategy, I recently earned a brand management certification from the University of Toronto in 2024 and am actually doing another CX master class certification. My diverse background, including my experience as a marketing director, along with my strong analytical skills, creativity, and attention to detail, enables me to provide strategic recommendations to top-tier clients. With seven years of leading projects at Léger, I have successfully managed numerous CX research and implementation initiatives, solidifying LégerCX’s position as a key partner for companies looking to enhance, prioritize, and optimize their customer experience strategies.

Listed skills include Market Research, Market Analysis, Marketing Strategy, Social Media, and 31 others.

Current workplace

Joanie Dion, Ccxp's current company

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Léger
Léger
Associate Vice-President, CX Solutions and Services
Montreal, QC, CA
Website
leger360.com
Employees
411
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8 roles

Joanie Dion, Ccxp work experience

A career timeline built from the work history available for this profile.

Associate Vice-President, Cx Solutions And Services

Léger

Montreal, Qc, Ca

Director, Client Solutions And Implementation Services (Cx/Voc)

Léger

Montréal, Québec, Canada

- Recommend, assess, measure, implement and manage CX solutions- Implement and manage Qualtrics and Medallia VoC programs for customers- Monday (CMS), UXPressia (Customer Journey & Personas)

Chief, Customer Experience

Croix Bleue Du Québec

Montréal, Québec, Canada

- Asana (CMS), Hotjar, UXPressia, Woopra

Apr 2021 - Oct 2021

Director, Community And Customer Engagement

Léger

Région De Montréal, Canada

- Monday (CMS), CMNTY, Tableau, Qualtrics, other VoC platformResponsibilities: Customer relationship contact and management of customer experience research surveys (VoC) and online community programs (CMNTY) for clients such as National Bank of Canada, Staples, Prevost, Videotron, etc.Main Tasks:• Planning, deployment of systems, configuration, and management of continuous VoC feedback programs (surveys and dashboards on Qualtrics, Tableau, CMNTY and on other technologies)• Elaboration of questionnaires (KPI), dashboards, analytical reports, and presentations• Strategic recommendations, planning, configuration, and maintenance of CX programsSee publications related to my work below.

Aug 2019 - Apr 2021

Customer Experience Director

Léger

Région De Montréal, Canada

- Monday (CMS), CMNTY, Tableau, other VoC platform

Aug 2017 - Aug 2019

Senior Marketing Research Analyst

Lanla Par Publipage Inc.

Mont-Saint-Hilaire

- SPSS, Statistica, Zoop VoC PlatformResponsibilities: Customer relationship contact and marketing research analyst for customer experience, ad hoc research, VoC and mystery shoppers’ programs for clients such as Desjardins, Chocolats Favoris, Intact, IRIS, Videotron, etc

Aug 2013 - Jul 2017

Marketing Manager

Bmh Systems Inc.

Boucherville

- SAP (CRM)Responsibilities: Responsible of all marketing initiatives of all BMH systems products and services (ex.: flyers, tradeshows, website, social media, press and catalogue release, SEO, vigil, promotional products, budgeting, etc.)

Apr 2012 - Aug 2013

Statistical Quality Control Analyst

Numeris

Montréal, Québec, Canada

Responsibilities: Verifying all radio and television audience rating daily to make sure the entire network is functional, and that audience data are valid. Presenting the panel and audience performance to our clients such as CBC, TV5, Cossette during quarterly meetings. "Mention for Leadership" award for my creativity in the realization of procedures maximizing the work of analysts

Feb 2007 - Apr 2012
Team & coworkers

Colleagues at Léger

Other employees you can reach at leger360.com. View company contacts for 411 employees →

EB Edme Boko-Dagoun Edme Boko-Dagoun Colleague at LégerCanada View → GK Gurbinder Kaur Gurbinder Kaur Colleague at LégerSurrey, British Columbia, Canada View → AM Alanna M. Alanna M. Colleague at LégerCalgary, Alberta, Canada View → AH Allison Hennessy Allison Hennessy Colleague at LégerGreater Calgary Metropolitan Area, Canada View → MO Mohammed Oublal Mohammed Oublal Colleague at LégerGreater Montreal Metropolitan Area, Canada View → JW Joe Willems Joe Willems Colleague at LégerAmsterdam, North Holland, Netherlands View → HL Helene Leger Helene Leger Colleague at LégerRipon, Quebec, Canada View → JK Johannes Korner Johannes Korner Colleague at LégerTurnhout, Flemish Region, Belgium View → SS Sami Steenhaut Sami Steenhaut Colleague at LégerLongueuil, Quebec, Canada View → JB Jason Bowen Jason Bowen Colleague at LégerGreater Toronto Area, Canada View →
3 education records

Joanie Dion, Ccxp education

FAQ

Frequently asked questions about Joanie Dion, Ccxp

Quick answers generated from the profile data available on this page.

What company does Joanie Dion, Ccxp work for?

Joanie Dion, Ccxp works for Léger.

What is Joanie Dion, Ccxp's role at Léger?

Joanie Dion, Ccxp is listed as Associate Vice-President, CX Solutions and Services at Léger.

What is Joanie Dion, Ccxp's email address?

AeroLeads has found 1 work email signal at @leger360.com for Joanie Dion, Ccxp at Léger.

Where is Joanie Dion, Ccxp based?

Joanie Dion, Ccxp is based in Greater Montreal Metropolitan Area, Canada while working with Léger.

What companies has Joanie Dion, Ccxp worked for?

Joanie Dion, Ccxp has worked for Léger, Croix Bleue Du Québec, Lanla Par Publipage Inc., Bmh Systems Inc., and Numeris.

Who are Joanie Dion, Ccxp's colleagues at Léger?

Joanie Dion, Ccxp's colleagues at Léger include Edme Boko-Dagoun, Gurbinder Kaur, Alanna M., Allison Hennessy, and Mohammed Oublal.

How can I contact Joanie Dion, Ccxp?

You can use AeroLeads to view verified contact signals for Joanie Dion, Ccxp at Léger, including work email, phone, and LinkedIn data when available.

What schools did Joanie Dion, Ccxp attend?

Joanie Dion, Ccxp holds Brand Management Certification (Cxm, Clv) from University Of Toronto School Of Continuing Studies.

What skills is Joanie Dion, Ccxp known for?

Joanie Dion, Ccxp is listed with skills including Market Research, Market Analysis, Marketing Strategy, Social Media, Microsoft Office, Advertising, Powerpoint, and Recherche En Marketing.

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