Responsible for the prompt and efficient examination, investigation and resolution of high exposure, complex liability claims and lawsuits through effective investigation, negotiation and interaction with the involved parties.

-Handled an inventory of 250+ claims involving first and third party litigation, arbitrations, and alternative dispute resolutions.-Negotiated bodily injury claims to conclusion short of litigation or arbitration.-Worked with attorneys in the defense of first and third party lawsuits which included attending trials, arbitrations, mediations, and depositions.-Participated with management and counsel in the discovery and investigation process.-Investigated complex coverage issues and recommended appropriate resolution to management.-Evaluated complex bodily injury claims with values > $1M.-Assisted in training less experienced team members by providing direction and aided with their development.-Resolved liability through prompt and thorough investigations.

-Provided exceptional service to policyholders and claimants. Verified the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.-Leveraged appropriate job aids, expertise, and tools to accurately and consistently handle claims.-Recognized and properly handled subrogation issues.-Identified and resolved potential fraud indicators.

Handled auto damage claims after a severe hail storm.

-Developed and applied knowledge of medical, property, liability, and injury related issues to handle claims.-Communicated with insureds, claimants, witnesses, agents, other insurance companies, repair shops, medical providers, and attorneys for claims investigations.