Joan Keijzer Email & Phone Number

Nuenen

Schrijven van commerciële en informatieve teksten voor de website, interne- en externe nieuwsbrieven en overige communicatie / PR uitingen.Opzetten van projecten en campagnes.Opzetten van (nieuwe) communicatie middelen.Bedenken van teksten voor folders, banners, dia's en social media uitingen.Verantwoordelijk voor communicatie bij beurzen en events. Eindredactie personeelsblad.

Venray, The Netherlands

- Internal communication responsibilities; Creating and sending internal newsletters, Social media activities, Updating sharepoints, Support communication departments in the regions. - Labour market communication activities with a global scope; Introduction of employer branding, Creation and lancing an updated/new global career website.Finalized an internal communication project / assignment which contained the following items:- Set up a 'quick scan' of the current communication organization- Propose a strategic advice to develop the communication organization to reach its company goals through investigation and benchmarking. This will -amongst others- be done by means of a communication plan.- Work with the communication team on a strategic roadmap.

Eindhoven

In relation to my study NIMA B Internal and Concern Communication, I have completed a communication research. After analysing the current situation, I have presented improvement suggestions. These will lead to a better internal communicaton strategy.

Eindhoven Area, Netherlands

January 2004 till May 2015: Communication Specialist - Independently and pro active I manage the communication platforms intranet/HR Portal and the sharepoints. I make sure the most recent information is there on contact information, working instructions etc. and new users are getting access. - Responsible for creation and sending of mailings and newsletters to internal and external stakeholders to inform them on new developments. - On my own initiative, I have written manuals for the various stakeholders using our workflow systems. For internal use I have created all memo templates and I am maintaining them. - I re-write all technical instructions on our tools and systems into an understandable and workable language for the end-users.This has lead to a complete decrease of all questions on the system.- I was involved in the tender for a new service provider and took care of all communication actions during the transition period to all related stakeholders. - For our internal organisation I took the lead to improve and align several smaller processes and ways of working like internal checklists, division of expat files and instruction manuals. - In a project of my own I reshaped the customer satisfaction survey. This lead to a doubling of the response rate. - Each quarter I send out above mentioned survey and process this into a presention for management. I translate signaled suggestions and feedback into achievable “quick wins” or suggestions for improvement.December 2000 till May 2015: International Mobility Consultant- Coordinating the End to End process of long and short term assignments of expats.- Being the main contact person for expats and their families.- Counseling the business in decision making if employees will become an expat or not; depending on career path, fiscal implications and other conditions.

Netherlands, Den Bosch

• Supporting the account managers by means of lead generation, amongst others by means of seminars or mailings I organized. • Processing of the order intake in the ERP tool Exact • Supervision of planning of the consultants in the sales projects.• Being the support of the business unit manager acting as the ‘spider in the web’ from the first telephone call with a prospect until a successful demonstration of the software modules.

Netherlands, Valkenswaard

Italian company who is specialized in products for diabetes, where I worked at the Customer Service department.• Telephone contact with diabetes patients.• Translating manuals for the devices from and to French and/or English. • Updating the Sales department with new developments in the market. • Registering and maintaining the complaints.• Planning and organizing internal (ISO 9002) audits.• Solving delivery problems and all related questions.

Eindhoven Area, Netherlands

• Informing the members on anything that is going in the market. • On a quarterly basis sending out and processing the satisfaction survey. • Registering and documenting the complaints. • Coordinating the purchase and replacement of the outfits of the funeral attendants. • On an ad hoc basis doing research and investigation on improvement of processes.

Master'S Degree, Nima B Internal And Concern Communication, Study Started In November 2014

Master'S Degree, Communication Nima A, Yes

High School, Heao El, Yes

Vwo Atheneum

Vwo Atheneum