Joan Lackey Email & Phone Number

Experienced Systems Analyst with extensive marketing and technical skills in the digital print industry providing technical support to sales organizations in the identification and implementation of complex solutions and applications. Self-motivated, capable of working independently with excellent organization skills, open to ongoing learning and change. Strong account management skills ensured customer satisfaction and retention.

Washington D.C.

Provided technical support and consultation for all aspects of the sales cycle from presales analysis through implementation for digital print equipment and solutions. • Supported a wide variety of clients including Federal/State/Local Governments, International Law Firms, Trade Associations and Fortune 500 clients. • Managed large, complex implementations comprised of Xerox production printers, software solutions and third party equipment to ensure sales and professional services revenues were achieved. • Developed and delivered customer training and documentation aligned with driving increased understanding of Xerox technology.

Washington D.C.