Joan Lamond Email & Phone Number

Pasadena, California, United States

Relationships over transactions. Genuine care for my clients.

Greater Los Angeles Area

*Residential *Commercial *Investment

Greater Los Angeles Area

Greater Los Angeles Area

Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.Answer questions about products, prices, availability, product uses, and credit terms.Recommend products based on needs and interests.Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.Negotiate details of contracts and payments, and prepare sales contracts and order forms.Monitor customer preferences to determine focus of sales efforts.Provide customers with product samples and catalogs.Buy products from manufacturers or brokerage firms and distribute them to wholesale and retail clients.Manage all social media platforms including FaceBook, Instagram, Twitter and SnapChat.Create, schedule media plan.Audience Acquisition and Retention for FaceBook, InstaGram, Twitter, and SnapChat.Social media strategy.Online community engagement and management. Track insights within social networking pages.Develop and implement social campaigns across all social channels to meet corporate goals.Create brand consistency in conjunction with parent licensing company.Create overall ideas and oversee creation of graphics and other collateral.Oversee marketing email campaigns via MailChimp.Plan and execute Facebook Live campaigns.Track traffic to e-commerce store.Assist in creating strategy for FaceBook Ad campaigns.Delegate creation of graphics and other digital assets.

Greater Los Angeles Area

Solicit sales of new or additional services or products.Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.Confer with customers by telephone or email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Investigate carrier tracking for individual orders.Research order history and resolve issues pertaining to customer concerns.File insurance claims for damaged goods.File claims for missing shipments.Track resolution of complaints.

Greater Los Angeles Area

Create inventory organization system in warehouse for physical goods.Vendor Selection & Management.Inventory acquisition and maintenance.Use Shopify e-commerce platform.Organize physical inventory in warehouse.Upload drop ship orders utilizing B2B platforms.

Greater Los Angeles Area

Sourcing and acquiring packaging supplies.Logistics coordination.Management of packaging and supplies.Organize locations of shipping supplies.Oversee pick-list and order organization.Shipping label management through Shipping Easy platform.See that all orders are fulfilled accurately in a timely fashion.

Ardent Impressions, formerly Instafotos, Inc.Trade Show Marketing and Promotions/Event Coordinator: Responsible for coordinating and executing build of promotion set-up. Event staff management. Point of contact for on-site client relations with corporate client's Marketing Manager.Troubleshoot software glitches for duration of promotion.Ensure optimal promotion traffic for duration of event. Lead generation for sales team. Remain calm under high-pressure situations.Logistics for breakdown and paperwork for shipping promotional equipment and marketing collateral. Ensure and maintain strong relationships with clients.Consistently requested as main point-of-contact for multiple of the largest profile clients over several years, including Johnson & Johnson, Ortho-McNeil, Purdue Pharmaceuticals, and Eli Lilly Pharmaceuticals.