Joan Malone Email & Phone Number

Richmond, Virginia Area

- Designed and implemented a transformational change strategy, aligning 10 business units residing in different bank cultures, into a Plan-Build-Run operating model, utilizing cross district teams- Drove culture evolution by identifying and supporting the behaviors needed for successful change- Facilitated cross district cohort teams for engagement, problem solving and issue identification- Ensured two way communication flow, ensuring staff and front line leader voices were heard and integrated into plan

Richmond, Virginia Area

- Designed and implemented a Change Management and Communications Strategy for a 178M Agile software development project, spanning two Federal Reserve banks, 5 inter-related applications and dispersed teams.- Created a Resource Management function within Application Development, effectively allocating talent across multiple projects and shifting priorities, while developing future skills- Facilitated application of consistent processes across the AD department through influencing skills- Drove equitable resource allocation through increased communication, skills assessment and tracking- Coached leadership to adopt a team based leadership strategy, stressing empowerment, simplified processes and increased performance- Employee incentive and communications plan developed supporting increased sales and converting mill production yielding a $900,000 EBIDTA improvement and 6 points operating efficiency improvement over a 7 month timeframe.

Winchester, Va

Key Accomplishment: Employee incentive and communications plan driving increased sales and mill production yielding a $900,000 EBIDTA improvement and 6 points Operating Efficiency Improvement over a 7 month timeframe.

Richmond, Virginia Area

- Provided pro-bono Change Management and Human Resources project assistance, leadership coaching employee relations investigations and training.

Richmond, Virginia Area

HR Leader for Regional Area of largest cable company in the US. Selected for role to build a highly effective HR team of 8 Business Partners to successfully manage the integration of 450 employees, from the two vastly different cultures of Comcast and AT&T Broadband. Assimilated policies, procedures, and consolidated compensation structures across all functional area, which facilitated the projected growth of the business.

Denver, Co

Promoted to key corporate role directing the Employee Relations activities for 52,000 employees in 17 major markets; employee hotline response, alternative dispute resolution, affirmative action, employee handbook, workplace violence threat assessment, and separation management.

Richmond, Virginia Area

Member of senior leadership team, with an employee base of 300, during a period of industry standardization, best practices establishment and frenzied market and product consolidation. Accountable for aligning HR activity to support and drive business results, while managing all aspects of the HR function; Payroll, Benefits, Learning & Development, and Employee Relations

Richmond, Virginia Area

Directed the redesign of the Learning and Development Department for the South East Region, with an employee base of 2000, improving focus, efficiency, and cost effectiveness. WIth a staff of 5 Trainers, provided the redesign of the Customer Service Billing and Technician training (moving from 1 product to 3 product support), and management leadership skills.

Master Of Arts, Education And Human Resources Development, Human Resources Management

Bachelor Of Arts In Consumer Services

Mini Mba - Foundations In Business Theory And Practices