Joan Mckenna Email & Phone Number

Manage client relationships including telephone, email, and personal communications regarding issue resolutions, account contracts, and product usage details.Maintain directory of Account Personnel and develop multi-tier relationships; understand client internal processes.Track products and services purchased, accounts payable/receivable, and how products are used.Monitor client business/clinical goals and recommend how Lumedx products can meeting goals.Highlight key client risks and develop a risk mitigation plan.Monitor product issues reported to Technical Services. Contact client about Level 1 issue or any issue open longer than 10 business days. Coordinate resolution with Technical Support and client.Manage resolution of client-related non-product issues including appropriate escalation of issues within client’s organization and at Lumedx.Implement issue tracking and management process: analysis, appropriate escalation and resolution of client issues.

Oversee daily database operations and data entry staffFacilitate and assist in the design, planning, testing, and implementation of new database modules and module changesPerform data quality analysisCreate and distribute scheduled and adhoc data queries and reportsCoordinate data harvests to ACC National Cardiac Data Registry and STS National Adult Cardiac Surgery DatabaseTrain new database usersAssist end users as neededFunction as database resource

Set up procedure tray and prep and drape patients using sterile technique Monitor and document patient vitals signs, procedures performed, and equipment used.Operate hemodynamic monitoring and x-ray equipmentAssist the cardiologist to perform diagnostic and interventional cardiac catheterization procedures and pacemaker insertions as sterile scrub assistantAct as procedure circulator; attend to patients’ needs and provide requested equipment to the attending physicianOperate radiographic contrast power injector as neededAssist in Code Blue SituationsMonitor and replenish procedure room par levelsPerform Quality Assurance Procedures for the x-ray equipment and staff lead apronsFunction as Staff Safety Resource

Perform general x-ray studies including Portable, Fluoroscopic, Trauma, and Sterile Operative Procedure RadiographyCross trained to perform CT and Interventional Radiology Studies