Primary responsibilities include guiding process development at a Program team level, and managinghigh-risk, high-impact, strategic projects across a multi-disciplinary, multi-function group oftechnologists and business professionals. This requires experience communicating across audiences,effectively defining and utilizing escalation paths, and updating executive stakeholders.Accountable for driving execution and delivery of moderately complex projects orprograms from start to finisho Demonstrates clear understanding of the program’s vision, objectives, scale and scopeof work, expected outcomes, business value and impact, timelines, roadmaps, resourcelevel requirementso Establishes strong partnerships and engagement with Program or project stakeholderso Create full-scale master program and project schedules and communication plansconsisting of multiple projects or componentso Creates governance practices and protocols to control and monitor theprogram/projectso Ensure proactive scheduling of key deliverables, milestones, and deliverable taskso Establish program and project financial forecasts including resource plans and otherexpense planso Actively participates in process and practice improvements in the project managementenvironment and serves as a catalyst for project management excellenceo Establishes strong partnerships and engagement with project stakeholderso Provides management oversight, aligns and leads cross-functional and internationalproject teams to ensure critical day-to-day program/project deliverables progressforward to deliver specified requirements, objectives, and valueo Identifies gaps in the project team’s accountability and ownership of deliverableso Fosters a team environment of self-organization, retrospect to learn and adapt to thegoal of delivering the highest value to our guests and cast

Manage large-sized capital software projects by deliver projects on-time, on budget and on schedule. Create and maintain a positive and productive work environment for the project team.• Managed and implemented core services for enablement of dynamic ticket pricing for WDW across 17 platforms and business teams. ($25 M). Successfully launched in October 2018. Acted as scrum master for the scrum of scrums as well as PM. Worked with several teams for sprint planning, product roadmap and issue resolution.• Mentored and trained project managers on agile processes.• Scrum master/Project manager for Opsheet (attraction maintenance and queue times)team. • Implemented implementation of 16 cash and POS systems for SHDR – onsite in Shanghai 2015-2016• Managed Cast Mobile Release 1, 2, and 3 Tool: VersionOne• Managed Satellite Uplift project across the Disney Cruise Line fleet, enabling a better Wi-Fi experience for guests and crew. Tools: Smartsheet, Jira, and SAP• Created new processes for tracking project financials and resources using Smartsheet. Used across Signatures Experiences.• Responsible for all resource management and forecasting for Disney Cruise Line. This included all teams using Clarity PPM. Worked with leaders to ensure resources were forecasted and balanced quarterly.• Created and maintained financial forecasts for assigned projects. Used a combination of Smartsheet, SAP and Microsoft power automation. Reported on finances to leadership on weekly basis. Reconciled budget to forecast weekly, worked with teams to ensure appropriate allocations and made adjustments as needed to maintain accurate forecasts.• Became division expert for Smartsheet and Clarity and mentored other team members on use of products.• Used ServiceNow to track infrastructure metrics for 7 teams. Imported data into Smartsheet and created dashboards for use by leadership. Turned a full-day process into a totally automated process and made data easily accessible.

Manage large-sized capital software projects by deliver projects on-time, on budget and on schedule. Create and maintain a positive and productive work environment for the project team. Requested to manage new product projects• Delivered large scale project that has generated over $18M within 6 months of delivery• Eliminate barriers between IT and business project activities • Collaborate with PMs and PMO on best practices• Accountable for timely, transparent communications for decisions, status, risk/issues to both business partners and IT

Manage medium to large-sized capital software development projects for the world’s leading publisher of science and health information. Forms and manages team of 5 to 10 engineers for each project to successfully deliver projects. • Create and contribute to business cases to estimate schedule and project costs• Manage communications with all stakeholders and apprise project status and progress on a timely basis• Manage risk and issues associated with project and ensure resolution in a proactive way• Track key project milestones and budgets. Adjust plans to accommodate needs of the client

Manage Project/Portfolio Management Office. Manage and modify project management standards, processes and tools. Identify and deploy project management best practices. Act as Sarbanes/Oxley facilitator. Develop, manage and provide strategic analysis of the IT project portfolio for world’s largest casual dining company. Ensure portfolio aligns with company’s strategic objective and increase ROI. Plan, manage and execute yearly budgeting process. Ensure portfolio aligns with company’s strategic objective and increase ROI. Plan, manage and execute yearly budgeting process. • Created PMO for IT for 30 project managers and 150 projects• Established standard PM processes and formats, updated SDLC• Analyzed and managed project portfolio >150 projects• Managed IT budget >$30 million, completed budget years on average 18% under budget• Improved ROI of project portfolio by 50% and achieved acceptance rate of 90%

Took strategic business enhancements to multi-application suite from functional requirements to deployment. Partnered throughout IT to develop application deployment schedules and implementation plans. Built and sustained matrixed, virtual teams for length of projects through to deployment and warranty period. Increased customer satisfaction by lowering defect rate on delivered enhancements. Managed multiple projects/releases and sustained quality. Additional responsibility as SOX Content Knowledge Engineer (CKE).• Managed and deployed ~10 major (~$5-$10M) and ~10 ($2-$3M) minor programs to $200M software suite with ~15 applications per program• Lowered defect rate by 45% for ~20 releases• Lead large, cross-functional teams, >50 members across 6 remote sites (onshore & offshore)• Trained and mentored 2 new Release Managers• Developed release management position. Authored and deployed best practices• Developed processes and trained >150 staff members on SDLC and SOX requirements

Created and implemented strategic project selection criteria. Created a project portfolio for company’s most significant customer website. Communicated and gained consensus with business partners for project work for the coming year ensuring balanced resource allocation.•Temporary assignment at request of senior vice president to fill unexpected vacancy during critical planning period•Planed project portfolio for customer website accessed by 5 million customers•Negotiated with ~7 stakeholder areas with competing priorities for final project selection•Delivered budget and project portfolio within 3 months

Created and executed plan to implement new customer-facing invoice website within 12 months. Ensured application scope had all required capabilities and was production ready. Managed change control process for enhancement releases. Managed and motivated resources to perform under stressful conditions.• Created and managed project plan for new $5M customer-facing website for >$500M customer book.• Planned and managed 4 major enhancement releases to customer-facing website• Managed virtual team of 8 Software Engineers at 2 remote sites (onshore & offshore)• Promoted to Senior Application Development Manager, 2002 • Established OM processes and management reports• Transitioned ~5 applications to IT outsourcer for ongoing maintenance

Designed and coded enhancements to application responsible for company’s largest contracts. Managed team members and delivered enhancement releases with high quality and within specified timelines.•Determined requirements and designed technical specifications for 4 enhancement releases•Trained and mentored 2 new team members •Promoted to team lead in 2000•Managed 3 team members•Identified and assigned issue resolution to team members

Developed applications incorporating leading edge AI techniques including natural language and fuzzy logic. Gathered requirements, created technical design documentation, executed design and deployed applications and enhancements to those applications.•Key user interface designer/engineer for large integration project involving automated call distribution, graphic workstation and mainframe integration•Created and maintained 6 fuzzy logic systems to analyze credit for utilities investment portfolio•Enhanced 2 systems incorporating natural language for fraud analysis. Generated 5% additional premiums for P&C contracts.

Developed and implemented 38 AI applications across a variety of . Managed Technology Support Desk. Hired and trained all staff. Project leader for executive information system which consolidated all financials for company into a single source.Additional Keywords:Program ManagerSenior Program ManagerProject CoordinatorProject AdministratorProject AnalystProject LiaisonBuilding client relationshipsExecutive reportingExpense ManagementLead Cross-functional teamsMonitor project activity and take corrective actionLeading large teams across multiple sitesForecastingPrioritizing tasksProject leadershipproject qualityResource planningConflict resolution