Joan Mesker Email & Phone Number

San Francisco Bay Area

Supports the territory team and is accountable for all aspects of the Territory Vetco business (SF Bay Area to San Diego) including partner and guest experience, service staffing, training and service program implementation.

SF Bay Area

Service leader for a 21 store district. Provides strong leadership, direction, and ensures execution of all Petco Pet Services (grooming, dog training and Vetco) expectations. Shared responsibility and accountability for achieving required financial results. Ensures uncompromising standards and the highest level of Pet Services are being provided.

• Strategic Consulting, including staffing, policies & proceedure development and AR proceedures.

San Francisco Bay Area

Managed the sales performance, operations, and team development of 8 corporate stores & 3 franchise locations.

San Francisco Bay Area

• Drove efficiency and profitability across the San Francisco market by directing the operations and teams of six to nine corporate stores.
• Motivated sales and management teams to meet or exceed sales targets and deliver an exceptional customer experience, leading the recruitment cycle from hiring through ongoing training and development.
• Led the opening and staffing strategies to launch three new Xfinity stores.
• Achieved Top 5% national sales performance, named an Elite winner for 2013 and 2015.
• Fostered leadership talent as an inaugural participant in the company-wide Sales Director Leadership Program, promoted one Store Leader to Market Manager, two ASMs to Store Leaders, and four Sales Consultants to ASMs.

San Francisco Bay Area

• Managed the sales performance, operations, and teams of 18 corporate stores totaling $17M in annual revenue.
• Developed operations strategy to align district initiatives with corporate goals, including leading all hiring, training and development, and sales planning to meet targets.
• Doubled operational accountability by leading an 18-store district for one quarter, and filled five open positions in three months.
• Consistently ranked in the top quartile for district sales performance, including every quarter of FY2012, and placed first of 45 districts in a divisional sales contest.
• Retained top talent by developing and promoting five internal store managers and two external managers.

• Led a $13M, 12-store district to achieve and exceed sales goals by setting district and store direction, plans, and tactics for meeting sales targets and delivering a positive customer experience.
• Delivered 4% YoY sales growth by devising and implementing sales plans that achieved or exceeded the goals of established product lines and new product formats.
• Recruited, hired, and developed a team of accountable, motivated store managers, including two internal promotions and two external candidates.
• Hired and developed leadership talent for assistant manager roles to establish a succession plan for future store management positions.
• Improved district-wide food safety and cleanliness standards and scores by leading training and coaching, as well as developing and monitoring accountability measures.
• Boosted brand perception and grew customer base by fostering community relationships with elementary schools, the Davis Family Resource Center, and Relay for Life.

• Partnered with 21 franchisees to drive store development through strategic support, analysis, and business planning across operations, finance, merchandising, and management.
• Built and strengthened trusting relationships with franchisees to facilitate open and honest dialogue that effectively identified challenges and increased profitability.
• Delivered revenue performance 47% above franchise YTD by empowering franchisees to outperform their peers, leveraging market analysis to identify and implement high-profit strategies.
• Sustained active member levels at 55% above franchise YTD by identifying and implementing each franchisee’s appropriate product mix.
• Led the implementation of the innovative in-store Movie Pass program marketing tool as the Project Manager for the franchise department, giving franchisees a competitive advantage that drove customer loyalty.

• Led a region of 7 districts totaling 67 stores, with $51M in annual revenue and $4M in EBITDA to maximize revenue and profits through market, personnel, and partnership development.
• Increased regional operating margin by 23% in two years by identifying and implementing improvement strategies and marketing initiatives.
• Minimized District Manager turnover by hiring and developing two district managers as well as promoting two DMs within the region.
• Resolved diversity issues by recruiting and hiring top talent to best represent individual market demographics.

Responsible for loss prevention training and audits in Northern California. Trained district managers and district training store managers in inventory management and research (both in store and class room training). Managed audit staff performance. Performed loss prevention interviews.