Joan Milstead, Sphr, Emba, Mhcs Email & Phone Number

Columbus, Oh, Us

Us

Responsible for providing Human Resources strategy, collaboration and support to the Executives and client groups in Information Technology and Nationwide Insurance Specialty Product areas; Supporting up to 10 Executives and 1650 associates. Infrastructure and Operations Information Technology (3/2016 – Present)Nationwide Financial Information Technology (1/2011 – 3/2016)Infrastructure and Operations Information Technology (8/2008 – 12/2010)▪ Advanced college recruiting capabilities across division by developing and initiating a summer intern pilot expanding intern experiences and resulting in 85% conversion rate. Program is being scaled to support all intern recruitment across the IT function. ▪ Performed historical analysis and projected talent acquisition needs to develop a pipeline strategy to hire for anticipated future openings. Reduced time to fill by 65% and improved time to productivity by 25%. ▪ Restructured and simplified the Infrastructure Delivery organization. Created condensed hiring processes to reduce time to fill roles and created multiple communication vehicles designed to ensure alignment and understanding. Infrastructure and Operations posted +.15 increased Engagement score to 4.29 post implementation as measured by Gallup.▪ Identified and mitigated risks associated with highly skilled, long tenured personnel. Secured funding to augment staff. Designed a 50 week training program. Partnered with external sources to design a certification curriculum to ensure future pipeline of skilled talent. ▪ Developed a program for the identification and sponsorship of High-Potential leaders with executive potential. Program elements included the use of national search firm to assess, interview and validate leaders for potential. ▪ Applied organizational change management methodologies to clarify desired outcomes, develop change plans, and measure results through surveys and other feedback mechanisms.

Abbott Park, Illinois, Us

Led the Human Resources functions for the Pediatric Nutritional National field sales organization supporting a Vice President, seven Regional Managers, 50 District Managers and 550 Sales Representatives nationally; directly led a team of two.  Lead HR and Sales Leadership teams through the design and execution of national sales reorganization plans for three sales divisions (Pediatric, Adult and Consumer/Trade) while ensuring business objectives met desired outcomes. Developed and implemented field sales college recruitment program targeting diverse candidates by establishing relationships with key minority-centered universities resulting in increased talent pipelines.  Initiated DVD delivery of Orientation programs and Diversity/Inclusion recorded series to field sales organization ensuring consistent messaging, development and experiences.  Implemented an I-9 employment verification program to ensure the sales organization was compliant federally.

Established the Human Resources department for a rapidly expanding e-commerce start-up business specializing in IT systems, direct to consumer product distribution, and 24-hour customer response call centers. Developed and implemented deployment of workforce strategies, compensation and benefits programs, and department and company policy development. Company began with 15 employees and grew to 1200 employees within 18 months. Accountable for $2.5 million annual budget.▪ Established scalable human resources functions and structures supporting the company’s ability to achieve sales and service results. Department ranged from three to 23 professionals as the needs of the business dictated. ▪ Developed and implemented Full-time and seasonal recruitment campaigns which doubled employee populations (from 400 to 800 associates in year one and from 800 associates to 1900 seasonal associates in year two) in a market where the average unemployment rate was approximately 2%, while maintaining fiscal responsibility.▪ Implemented automated IT systems such as Oracle HRIS, KRONOS timekeeping, and ADP payroll.▪ Created and implemented comprehensive benefits packages that included competitive time off plan, medical and dental insurance, life and STD/LTD insurance programs, 401K savings plan, and tuition reimbursement program. ▪ Secured $95,000 grant for staff training and development from the Board of Regents in the State of Ohio.

New York, Ny, Us

San Francisco, California, Us

Emba, Business Administration

Sapm, Stanford Advanced Project Management

Bs, Business Admin - Human Res Mgt