Joan Montero Carbona Email & Phone Number

London Area, United Kingdom

Senior Manager delivering tranformation programmes at Santander UK.

London, United Kingdom

Process Design and Change Managament lead for Business Banking Digital Projects (Sales and Strategy definition) with the following responsibilities: - Overseeing all Business Banking changes in the digital channels from a Process Design point of view.- Definition of customer journeys, new process models and required controls.- Daily liaison with different business stakeholders in order to ensure requirements are met, and customer needs are satisfied within agreed budget and timescales.- Lead the business analysis tasks in projects, such as gathering requirements through interviews and workshops, and modelling of processes and use cases, including the management of business analysts assigned to those projects.

London, United Kingdom

Consultant to Senior Consultant journey at Santander Bank internal consultancy divison, where I held the following role responsibilities within the Retail T&O division:- End-to-end process analysis, including AS-IS and TO-BE solution in order to implement and execute new retail products, processes, strategic projects and regulatory initiatives.- Developing and writing robust business plans to ensure excellent customer service delivery at all times.- Execution of initiatives to improve customer service, impacting different customer channels and processes.- Business case development, cost/benefit analysis and tracking of benefit realisation post project implementation.

Barcelona Area, Spain

Auditor in the Retail and Consumer Industry.- Balance sheet, annual accounts, financial statements and ratio analysis.- Development of client relationship skills, team work, and continuous adaptation to a fast paced environment. - Risk identification, process analysis and review, profit and loss, asset/liabilities and other analytical analysis. - Development market research to prepare an overall audit of the project.- Assistance in managing and assessing of the risk involved in the business.- Ability to work towards tight deadlines always performing to the highest standards.

London, United Kingdom

Internship on the Hospitality Benchmarking Consultancy Sector. - Supported the Benchmarking team on profitability analysis on the Europe, Middle East and Africa luxury hospitality market. - Ran weekly reports using the HotStats Database used for client reports and profiles. - Performed industry benchmarking, investigated on clients queries, and updated collection of data.

Master On Accounting And Finance, Financial Management

Business Administration

Economics