Joan Moore Email & Phone Number

Cincinnati, Oh, Us

• Maintain communication with internal departments to ensure all project related milestones are met.• Responsible for accurate order entry of product based on field measures, quotes, designer specification, and purchase order, along with submittals and shop drawings.• Create written documentation for processes to enhance streamlined procedures.

Cincinnati, Ohio, Us

Fifth Third Bank engages in the provision of banking & financial services, retail & commercial banking, consumer lending services, and investment advisory services.Served as Project Manager for the B2C Email Team. Collaborated with Line of Business, Marketing Managers, Creative Services, and Project Managers as the liaison for the email team. Developed and managed relationships with all internal teams. • Managed and mentored the Quality Assurance team for the B2C Email Team. Cross-trained B2C Email Team to be versatile on all steps of an email campaign process.• Collected all assets needed to produce the most accurate email for deployment. Documented and delivered all assets (creative, images, URLs, business unit, sender profile, etc.) in a comprehensive format to the email development and deployment teams.• Worked within an Agile team, participating in daily stand-ups, and assisted with user story descriptions.• Managed internal project communications, ensuring effective exchange of project information and deliverables.• Served as liaison and main point of contact for all campaigns and projects for the B2C Email Team. Established a cross-functional working relationship with Legal and Compliance and other internal teams. Provided proven ideas to help mitigate risk. • Created a detailed technical master guide documenting the email team process from intake of assets to analytics. • Defined, communicated, implemented, and monitored quality standards on all project deliverables.• Created and maintained project calendar, including defining activities, sequence, dependencies, work effort, duration, and associated resource requirements. Utilized digital.ai workflow management system providing better efficiencies.

Cincinnati, Ohio, Us

Collaborated with a team of specialists charged with adhering to email best practices and ensuring accuracy and timeliness of email deployments. Delivered quality assurance reviews, provided input and other support while launching Salesforce Marketing Cloud emails. • Reviewed creative content, Litmus renderings, audience, and sent configuration to confirm flawless execution. • Documented inconsistencies and provided feedback to other team members for resolution. • Improved and maintained internal documentation and resources for QA-specific processes.• Ensured B2C Email Team was aligned with project deliverables.• Instilled proven processes and procedures for successful campaign launches.• Performed quality assurance checks, imported data, and performed deployment duties while ensuring each task was provided quality checklists.• Created detailed documentation for creative and deployment QA.

San Francisco, California, Us

Salesforce is a global marketing software company that offers a specialized customer relationship management (CRM) platform, Customer 360—bringing together a company's marketing, sales, commerce, service, and IT teams to operate as one.Collaborated with a team of specialists with the goal of adhering to email best practices and ensuring accuracy and timeliness of email deployments. Delivered quality assurance reviews, provided input, and other support by launching Salesforce Marketing Cloud emails and SMS campaigns.• Reduced number of potential errors to be sent to client for final approval by including extra steps to QA checklist process for reviewing deployment details prior to client submission.• Saved 15 minutes for each multi-version step during deployment setups by suggesting an alternative way of creating content instead of creating each version individually.• Attained flawless execution by reviewing creative content, rendering for audience, and deployment configuration.

San Francisco, California, Us

Scheduled email campaigns for deployment utilizing Salesforce Marketing Cloud Automation Studio and provided deployment detail communications to the customer. Provided deployment detail communications to clients. Directed subscriber data, import, and segmentation using Salesforce Marketing Cloud tools, database filters, and queries. Key Accomplishments:• Worked with Quality Assurance Specialists assisting with quality assurance reviews and other activities to ensure the accuracy and timeliness of email deployments.• Boosted efficiency and ensured timely campaign deployment by creating deployment setup before receiving request and being prepared ahead of schedule.• Created checklists for each business unit for deployment setup workflow saving time by guiding coverage for new hires.

Cincinnati, Oh, Us

Founded in 1913 in Cincinnati, F+W published magazines, books, digital products (including e-books and e-magazines), produced online video, offered online education, and owned and operated e-stores, as well as consumer and trade shows.Administered user access within Salesforce Marketing Cloud and provided appropriate permissions and user access. Created and enforced best practices with all parties involved in newsletter process. Collaborated with editors and advertising department to synchronize newsletters, eCommerce promotions, and third-party emails. Presented cross-promotion opportunities to external clients and sales team for utilization in newsletters. • Deployed 230M emails and 40–80 email campaigns daily while working with Salesforce Marketing Cloud.• Saved significant time in email deployment and setup by arranging filters to query data for use in automations and scheduling deployments in advance.• Scheduled, edited, and deployed newsletters from 100+ individual publication lists.