Joan Owens Email & Phone Number

Greater Chicago Area

• Assess near-term needs, using structured interview processes, to establish business priorities.• Consult with technical subject matter experts, and develop alternative technical solutions. Advise on options, risks, costs versus benefits, and impact on other business processes and system priorities.• Manage projects and user stories from requirements gathering through implementation through sprints• Manage projects to desired outcome, including scheduling regular status meetings with business leaders, draft and maintain project plan and drive outcome to planned timelines.• Gather, communicate and test business requirements to ensure successful project implementation• Communicate project status, risks & issues to stakeholders on regular basis• Quality Assurance

Greater Chicago Area

• Management of pre and post order requests and problems using Salesforce• Regular contact with Sales, Renewals, Customer Success, Business Systems and Product Management via email, voice and chat• Created and maintain Excel dashboard to analyze Order Support ticket issues using pivot tables and graphs• Training of Order Support functions to Order Management team members• Product champion for 3 product lines• Responsible for month end reseller reporting utilizing Excel• Process software orders on an as needed basis including month/quarter end

United States

Order Management Analyst • Process highly detailed software orders using Salesforce• Customer contact with resellers, both foreign and domestic via email• Regular contact with sales representatives• Product champion for 3 product lines• Responsible for month end reseller reporting utilizing Excel• Management of basic order support tickets

Itasca, Il

Assist Accounting Manager with special projects using Oracle and Excel. Intermediate Excel work including pivot tables and vlookup. Monthly reconciliation of multiple state sales and use tax payments to general ledger accounts. Research sales and use tax over payments and file for refunds. Maintain accounts payable files.

Arlington Heights, Il

Provides outstanding customer service in fast paced and high energy environment by assisting customers with returns, problems and questions. Manage cash by completing timely drawer reconciliation and daily safe inventory reconciliation and monitoring. Responsible for morning opening routine including entering sales data, reconciling safe to corporate bookkeeping system and researching discrepancies. Complete bank deposits and prepare for pickup. Recognize and uphold security procedure. Supervise front end staff by assigning tasks and coordinating daily scheduling.

Bachelor’S Degree, Psychology/Mathematics

Activities and Societies: Franklin Honor Society Lincoln Student Laureate - The Lincoln Academy of Illinois Psi Chi The National Honor.

Associate'S Degree, Accounting

Recent classes completed include: Financial Accounting, Managerial Accounting, Payroll Accounting, Microsoft Word, Microsoft Excel.

Graduate Certification Certificate, Elementary And Special Education

Activities and Societies: Metropolitan Elementary Teacher Academy The Metropolitan Elementary Teacher Academy was a graduate level program.