Joann B. Email and Phone Number

· Uphold the ambiance of Maggiano's high Italian-American dining standards and unique atmosphere.· Engage with guests promoting and recommending menu items, with upsell opportunities effectively.· Provide and oversee serving and dining standards for weddings, holiday parties, corporate and other large events.· Collaborate with kitchen for prompt order prep and ensure guest satisfaction.· Provide a complete dining experience welcoming, serving, checking satisfaction, and handling payments efficiently.

· Provide a positive and memorable fine dining experience for guests.· Successfully contribute to increased revenue generation for the restaurant through large events.· Display strong guidance skills in overseeing high quality serving for all guests.· Uphold the high standards and ambiance of the Italian restaurant during operations.· Take the lead in organizing and supervising large group events and banquets.· Support management by assisting with all opening and closing duties in the Italian restaurant.· Delegate serving and related tasks efficiently and effectively to fellow employees.

· Interact with customers, promote new/special menu items, and take food/beverage orders.· Deliver meals to tables and periodically check on guest satisfaction.· Process sales transactions as cashiers at the end of each meal.· Onboard new employees and train existing ones in new procedures or company requirements.· Utilize interpersonal and multitasking skills throughout work shifts.· Learn and memorize the restaurant menu to assist customers effectively.

· Server and trainer, dedicated to fostering strong customer relations and boosting sales.· Welcome guests and attentively take their orders.· Personally check in with each customer to ensure their dining experience is enjoyable.· Maintain a working knowledge of diverse menu offerings, exciting promotions, ingredients, and prep time to provide helpful recommendations.· Collaborate with kitchen staff, effectively communicating customer orders for prompt preparation.· Utilize exceptional customer service skills to handle payments, and ensuring a positive experience.· Continuously strive to enhance sales through engaging interactions and upselling opportunities.

· Welcome guests and courteously take their orders, maintaining high-quality service standards.· Implemented rigorous quality control measures, cleanliness protocols, and safety procedures for food preparation and service.· Managed ingredient and supply stock levels, optimizing meal preparation.· Demonstrated strong leadership in staff management and coordinating service.· Executed daily operational tasks: purchase orders, inventory management, invoices, sales, and profit/loss reports.· Led hiring and training to build a skilled team focused on exceptional dining experiences.· Built and nurtured customer relations centered around food enjoyment.· Fostered positive employee-employer relationships for a productive work environment.

· Customer Service Representative sourcing and showcasing potential candidates as new hires· Recruitment processing and managing of candidates in preparation for new placement· General office and reception duties, including taking and making telephone calls, letters etc.