Joann Chen Email & Phone Number

United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Leader of Visual Merchandising The lead of store merchandising - Supporting team members on product display to meet the guidance by headquarter - Coaching products educations, storytelling, merchandising guideline, etc. - Work with store manager/ regional manager on product display, sales plan, selling through, visual merchandising training - Providing display proposal for special events and holiday seasons- Managing product presentation tasks, including inventory, restock& destock to ensure store in good shape People Management and Guest Experience Learning and development - Providing feedback to team members on work performance and career path guidance - Developing products and company culture to provide open-minded internal communication - Welcoming and celebrating differences to ensure a supportive and engaging experience for all team and guests- Creating supportive and productive relationships with all team Guest Experience- Leading team members, planning and making decisions to maintain dynamic sales floor operations - Lead by an example, make sure a great guest experience to see guests' needs, provide professional products educations, and resolve guest feedback, and concerns to make guests happy Operations - Review business data - Open and close the store according to opening and closing checklists. - Assign team members to ensure the store is clean and in good shape

Shanghai, China

> Visual Merchandising- Work with key leader/ store manager in weekly VM shift- Go through VM plan- Create Hot Wall& Hero Outfits for Women and Men to strongly present the new products of the week - Adjust Pant wall, mid-rack, upright, etc. according to the products sell-through- Destination area creation - Yoga box adjustment if necessary- Mannequin changing( Ocean& Duke outfits)- Check inventory to replace display items- Size run& gold standard- VM walk through- Re-tagging - New products photo shooting- Community group sharing and connection> Educator- Create a relationship with every customer( walk-in&VIPs)- Use sales system to do payment transaction, refund, exchange, gift card etc. - Use BBR( mobile device) to check and place order with other stores or online purchasing for customers- Help customers for hemming the products; filing slips and call customers to pick-up or shipping- Support community events to make connections with the customers and ambassadors- Keep the fitting room tidy and clean

Shanghai, China

> Project LeaderNew Boutique& Watch Boutique Opening-Work with HQ on new projects kick-off and further follow up-Brief new project details (drawings, working schedule, oversea materials ordering, etc.) to team members& local contractors-Cost control-Site meeting with contractors& Landlord-Closely work with retail& whole sale team on the updated work progress and the feedback/ extra requirements of new projects-Site handover& defect inspection with contractors& material suppliers. -New projects handling1.Taiyuan Huayu2.Changsha IFS3.Chongqing MixC4.Xi’an SKP5.Shanghai Hongqiao Airport6.Beijing SKP renovation7.Watch boutique(10nos)> Store Maintenance& Upgrade- Work with team members to make sure boutiques are in good condition with no obvious defects which affect band image& safety concerns- Planning overall boutique upgrade (including furniture& materials) which in line with management store visit/ boutique requirement)- Routine maintenance& cleaning work for façade/ AC system/ carpet etc. > Cost control& budget monitoring- Budget allocates- Update cost sheet& payment chart to department head- Closely work with finance team & brand controller on budget balance& correct financial entity - Ensure outgoing payment settled on time in monthly cut-off

Shanghai City, China

 Boutique Renovation& New Store Opening• Hangzhou Tower store renovation& new shoes salon project• Beijing SKP store renovation- Liaise with regional design team on drawings (layout/ elevation, lighting-focus plan etc. )review, work progress follow up, working schedule monitoring to meet the target completion date - BOH design, to provide better design solution according to store daily operation usage with brand standard- Regular site meeting with contractors, retail teams to check the status of on-going project- Coordinate with logistic team on custom clearance/ shippment tracking on new materials import, as art pieces, antique goods, and furniture fabric, etc.- Cost review& budget monitoring - Final handover& defect inspection with contractors& vendors Boutique Enhancement& Daily Maintenance• Mainly in charge of SH IFC, CD IFS, SY Forum 66, DL Time Square, GZ Taikoo Hui, BJ Peninsula Hotel boutiques on all daily maintenance/ enhancement works- SH IFC store BOH enhancement- CD IFS store lighting& furniture upgrade- Shenyang Forum 66 store lighting& furniture upgrade- Dalian Time Square store interior façade upgrade- Beijing Peninsula store lighting& façade stone upgrade• Monthly store visit with contractors& retail team to check store current conditions • Communicate with Landlord on any cross duties on construction matters• Provide training/ briefing to retail team/ staffs to well maintain store conditions to keep brand image• Work with VM team on visual installation/ replacement, lighting focus adjustment, seasonal window change, and all related works for merchandises display• Work with CRM& Marketing team on in-store events• Cost control and annual maintenance contract/ quotation review• Work with finance team on budget/ inventory/ Fixed Assets monitoring

Shanghai City, China

 Boutique Project• New store opening/ store renovation• Review drawings of action plan/ space monitoring/ brand mix etc.• Work with retail/ whole sale team/ VM for store operation& product display etc.• Material mockup& sample review• Lead contractor/ supplier on construction schedule/ process• Site handover meeting Boutique Daily Maintenance • In charge of 54 nos POS & 38 nos BTQ in China• Monthly store visit and work report review• Work with contractors/ suppliers / retail team/ staffs on work arrangement• Work with VM team on visual/ window replacement• Work with Marketing team on in-store event• Briefing& provide training on maintenance guideline to retail team& boutiques staffs  Budget Monitoring • Quotation review• Payment statistics follow up• Maintenance cost / budget control  Vendor Research• Review vendor information• Select better contractor / vendor / supplier for better service

Shanghai City, China

Office General is an international business center in prestigious cities around the world including: San Francisco, Beijing, Shanghai, and Macao. The serviced office encompasses professional image, high-quality amenities, experienced administrative support. Some famous clients such as: Burberry, Tod’s, COACH, Nike etc. • Handle daily operation for all clients in business center, such as phone call/ internet connecting service, conference room booking, trip itinerary.• Check-in& check-out arrangement