Joann Fleming Email & Phone Number

Rtp, Nc

Rtp, Nc

Administers FMLA, ADA, Personal and Parental Leaves for employees in Divisions 1, 3 & 4.

Rtp, Nc

Provide customer service to employees in a Human Resources Call Center environment providing assistance with benefits, payroll, leaves of absence, policy inquiries, job inquiries as well as any other question that comes into the Center. Manage Neocase knowledgebase and update as required.

Morrisville, Nc 27560

Provide support to the Owner, Life & Commercial Insurance Services organizations. Responsibilities include: calendar and meeting management, receptionist/customer service duties, heavy customer contact via phone and face-to-face to address customer service issues regarding Life, P&C or Commercial Insurance accounts, payments, billing and any other issues deemed a problem. Provide recruiting services, which includes but not limited to sourcing of candidates via electronic mediums, phone screens and interviewing, verification of employment, and job inquiries from internal and external candidates.

Employee Response Center (ERC) HR Representative 2002 - 5/2009Provided Human Resource support to over 10,000 US and UK employees within a call center environment. Responded to questions regarding GSK policies, compensation and benefits, corporate programs and services, personal and professional challenges, separations and severance, career development, leaves of absence and stock options.Entered transfers, promotions, separations and manager changes into PeopleSoft.Entered postings and new account setup for hiring managers into PeopleClick.Responded to external and internal job inquiries, handled employee referral bonus inquiries and escalated when necessary.Entered disability absences into the Employee Health Management database.Updated Knowledge Base and generated employee relations report for analysis by the HR managers.Managed the transition of outsourcing from the Employee Response Center to a 3rd party vendor.Administered the GSK Tuition Reimbursement program after 3rd party vendor services were terminated. Successfully supported the program with a significantly smaller staff than the vendor had provided.Benefits Liaison.

Supported several Human Resource Managers and one business partner by managing their calendars, travel, expenses and providing problem-solving to employees.Responded to employee inquiries over the phone or in writing.Developed PowerPoint presentations and Excel spreadsheets for management team.Gathered employee data and submitted for entering into PeopleSoft.

Provided administrative support to the H.R. Management Team. Supported Employee Referral Program, event coordination, benefits, internet research, special projects, travel arrangements, teleconferencing and managed the team's calendar.Co-created Employee Referral Program to grow the business. Maintained records and submitted documentation to payroll for disbursement.Conducted market research to identify sites for annual conference and provided recommendations to the HR Manager.

Provided clerical support to Vice President of Marketing and Sales and Sales Team. Managed customer relationships, sales conferences and tradeshows and coordinated customer meetings.Created presentation materials for tradeshows. Worked with vendors and sales representatives to design displays and distributed materials.Managed marketing materials, print media and relationships with vendors for tradeshows.Developed complex PowerPoint presentations and materials for sales meetings. Contributed securing new business for the company.Produced monthly Excel sales reports for the Vice President.

Managed office operations for start-up group of 6 which included opening and closing of the office and sourcing and ordering of supplies, equipment, and furniture.Maintained general, patent, accounts payable and magazine files.Coordinated meetings and teleconferences and maintained corporate calendars.Established human resource policies, procedures. Partnered with the company controller to select company benefit package.Reviewed resumes and referred relevant applicants to appropriate managers. Interviewed potential employees and sent out sign-off letters as required.Conducted new employee orientation and counseling for benefits enrollment.Scheduled and conducted exit interviews with terminated employees.

Bs, Business Administration

Bs, Business Administration