Joann Harmon Email & Phone Number

Mount Laurel, Nj, Us

Mount Laurel, Nj, Us

Dallas, Texas, Us

Serve as the primary contact for resolving employee relations issues, including conflict resolution, grievances, and disciplinary actions. Lead thorough investigations into complaints of harassment, discrimination, retaliation, insubordination, and favoritism, ensuring fair and impartial outcomes. Ensure adherence to employment laws, regulations, and company policies; develop and update policies and procedures to align with best practices. Accurately document employee relations cases and outcomes in the Case Management System (CMS). Provide targeted training for leaders based on specific cases, heat map data, or survey results. Support performance reviews, goal setting, and development plans; assist managers in addressing performance issues. Administer pulse and exit surveys to identify trends and opportunities for improvement. Oversee severance offerings and agreements, and handle unemployment hearings and claims. Offer coaching and guidance to leaders, providing options, recommendations, and risk assessments. Evaluate counseling records and disciplinary actions, making informed recommendations and providing options for resolution. Manage all aspects of involuntary separations, including no call/no show cases. Oversee employee suspensions and demotions, ensuring compliance with company policies and legal requirements. Conduct post-onboarding I-9 and E-Verify reverifications to ensure legal compliance.

Dallas, Texas, Us

Build & Maintain trust with leadership, management, and employees as a key contact.• Partner with senior leadership to develop and implement effective HR policies and practices that will support the strategic growth of a business.• Manage all generalist duties for the assigned areas including policies and procedures, leadership skills and development, performance management, terminations, and benefits.• Administer and provide coaching to business leaders in managing engagement survey results and developing meaningful and effective action plans to improve engagement results.• Managed and resolved complex employee relations issues, such as employees’ complaints, resolving employee conflicts and conducting effective, thorough, and objective investigations.• Accompany & Advise managers on human resources best practices, whether in staffing, change management, labor relations, training, or performance management.

San Francisco, Ca, Us

Regularly reviews and addresses all HR tickets, providing escalated support for all HR functions and ensures SLAs are met with the highest level of customer service.● Maintained & Managed ticketing systems, analyzed trends and distributed reports for the organization on routine and ad hoc basis● Liaise Benefits and Payroll teams onto ticketing system● Serves as team lead and provides guidance to team members and management● Serves as a Business Partner executing strategic HR Initiatives across departments, from staffing and performance management to succession planning and employee engagement among others.● Conduct thorough investigations on complaints brought forward by employees, such as wrongful terminations, accommodations, and policy violations to come up with appropriate and prompt resolutions● Partnered with Senior Director and HR Business Partner’s on larger projects such as Annual Performance/Merit Review● Oversaw background checks process and provides guidance on escalated background checks issues.

Toronto, Ontario, Ca

Promoted from HR Coordinator III to Specialized HR Analyst II● Served as a consultant for difficult situations; provided best practices to workplace disputes, coach and drive positive organizational change, and maintain high ethical standards and confidentiality● Oversee ADA accommodation requests for companywide and partnered with appropriate business leaders & legal.● Recommended course of action with effective resolutions that applied knowledge and understanding of HR guidelines and employment laws.● Assisted with project management for company new building refresh.

Toronto, Ontario, Ca

Established and monitored key risk indicators, as well as implement corrective action plans to mitigate risks, but not limited to:o Worker's Compensation Claimso HR Processing Errorso Privacy Events affecting employees● Communicated and educated the HR Team about reporting responsibilities related to Risk and Privacy Events● Lead HR compliance programs, policies, and practices to ensure that all US sites are in compliance with federal, state, and local HR regulatory requirements● Managed & respond to audits conducted by federal and state agencies● Use sound judgment and manages confidential information with discretion

Toronto, Ontario, Ca

Promoted from HR Coordinator I to HR Coordinator III● Assisted with training & development plans for employees within HR Operations● Educated and advised employees on leave of absence plans (ex. FMLA, Personal, STD & LTD), Health benefits, and 401(k) plan.● Developed & implemented internal HR processes, FMLA & other LOA processes● Processed and Managed biweekly disability payments● Managed all pay reports, including, STD Payments & LTD Payments

Toronto, Ontario, Ca

● Developed, launched, and implemented new HR Projects (Tuition Reimbursement, Paid Parental leave, HR Building refreshed)● Managed day to days administrative tasks for the department including onboarding documents, benefits● High-impact communicator effectively presenting and conveying information with customers, team members, and top tier executives.● Processed and maintained all personnel records, benefits enrollment forms and other employee related documents● Supported internal and external inquiries and requests related to the HR department

Marlton, New Jersey, Us

● Assisted the Benefits Director with reconciling insurance bill's● Answered phone and email inquiries about HSA accounts● Validating & approving health care applications● Processed benefits enrollment● Monitored & tracked employee probationary time.

Master Of Science (M.S.), Human Resources Management And Services

Bachelor Of Arts (B.A.), Public Relations/Image Management