Joann Lee Email and Phone Number

- Serving as the portfolio technical lead for the utilities / telco / healthcare verticals. - Ensuring achievement of the quarterly technical KPIs for the portfolio, developing processesto scale technical knowledge, improve quality metrics, and optimize staffing processes- Collaborating cross-departmentally with product, engineering, and architecture teams to introduce and deploy new product features across internal and client teams. - Facilitating overall program reviews and technical audits, as well as designing and providing recommendations for best practice technical solutions. - Utilizing data analysis to troubleshoot complex problems and enhance existing programs. - Serving as people manager for 3 direct reports, guiding and supporting their career development- Certified as SFDC integrations expert, serving as the subject matter expert for multipleSFDC-Medallia implementations

- Owned multi-level client stakeholder relationships across multiple industries, including hospitality, retail, and technology. Communicated weekly program updates to all stakeholders,working together to prioritize projects, track progress, and measure results.- Developed strategic program roadmaps in alignment with the client’s business objectives, building trusted relationships to increase adoption, ensure retention, and drive value for the product and services- Managed multiple teams with individuals located globally, coordinating responsibilities andtasks across multiple ongoing projects- Improved project management tools and led post-mortem retrospectives to gather learnings - Collaborated cross-functionally with the engineering, product, and architecture teamsto troubleshoot and resolve blockers as well as drive and support the product roadmapthrough the viewpoint of the customer

- Owned full end-to-end program implementations and enhancements, from discovery to design to launch. Ensured quality launches by clearly defining objectives / success metrics and developing structured project plans with a high attention to detail. Set clear timelines and milestones, and promptly communicated any risks to scope and timeline to all external and internal stakeholders. - Developed technical product expertise and provided guidance on technical best practices to both internal and external stakeholders

- Developed long term optimization projects for aromatics plants across North America and Europe, presenting findings to critical stakeholders to help troubleshoot and enhance their processes- Led safety team of 15 members, facilitating bi-weekly safety discussions and ensuringconsistent compliance with quarterly safety requirements- Co-led the Technology Co-op Committee, the Asian Connection for Excellence (ACE)diversity group, and the Advancement Via Individual Determination (AVID) program,facilitating site-wide development activities

- Supervisor (Sept 2012- May 2013): Promoted in Fall 2012. Delegated tasks to operators and ensured a smooth working operation of the CUCC. Gave orientations to new hires and decorated the area with seasonal themes.- Operator (Sept 2010- May 2012): Helped people with computational tasks, ran errands, and ensured a smooth working operation of the computer center.

- Developed laboratory test methodologies for measuring the coeff. of friction and breaking force of gum- Analyzed properties of gum that describe its performance in the packaging process, then correlated those properties to the packaging efficiency - Developed a gum science model to locate an optimized process space in which the efficiency of gum packaging is maximized

- Researched and conducted lab experiments to find the optimal growth medium that would maximize the cultivation of Bacillus subtilis spores in both shaking flasks and bioreactors- Optimized the medium by finding the best carbon source for the medium.- Cultivated the bacteria in shaking flasks and a small scale bioreactor. - Performed the MPN method to quantify the spores.

- Researched and developed flavors and flavor combinations. - Performed taste tests for major gum, candy, and sports drink products.