Provide regular updates and reports to the CEO and other executives on operational performance, challenges, and opportunities.Communicate with stakeholders, including investors, partners, and key clients, to build and maintain strong relationships.Foster a culture of continuous improvement by encouraging innovation and adopting best practices in SaaS operations.Stay abreast of emerging technologies and tools that can enhance the efficiency and effectiveness of the SaaS portals.Develop and manage budgets for operational expenses, ensuring cost efficiency while meeting strategic objectives.Allocate resources effectively, balancing investments in technology, talent, and infrastructure.

In charge of designing, documenting and implementing software engineering process that uses all IBM tools for all J2EE/SOA for UISIM and proprietary custom development projects. Training and mentoring all project contributors, Stakeholders, contractors and DOL Staff members on CURAM SDLC process, Rational Unified Process is a pivotal role of this assignment.Designed and implemented an integrated state-of-the-art Enterprise CURAM (Human Resources Enterprise Software) Development Process that saved a lot of resources in time and money for the NYSDOL.

Organize, maintain, and manage business records, tax documents, and other important paperwork in compliance with state regulations.Schedule and organize meetings, including preparing agendas, taking minutes, and distributing relevant documents.Ensure that the organization complies with state tax laws and regulations, including filing necessary documents and reports.Maintain accurate and up-to-date records of business activities, tax filings, and compliance documents.Facilitate communication within the department or organization, ensuring that all staff are informed about policies, procedures, and changes.Handle correspondence with external stakeholders, such as tax professionals, other government agencies, and the public.