Over deliver subscriber growth targets by partnering with sales and finance to execute on tactics including over hire strategies, OpEx savings, goal setting and commission earnings retaining FY customers of more than 2M. Partner with residential and comcast business sales leadership to leverage $226M in OpEx to drive strategies related to personnel, compensation, contract labor and operations support cost to achieve subscriber growth targets. Work cross functionally with revenue, tech, FPA to ensure compliance and adequate planning of resources to deliver strong customer results. Deliver MDU properties through partnership with our account executives contract review process and collaboration protecting the longevity of our revenue. Building strong teams, empowering employees, and fostering a positive organizational culture.

Partner with other divisions to drive company changes and tools such as Data Dashboards and data integrity. Build one unified story leveraging several sources of data including people, subscribers, and revenue to drive influential storytelling with data to invoke actions resulting in accelerated hiring within sales channels. Increase employee adoption of secure dashboards by 5% by introducing roadshows and 1:1 training session simplifying complex systems. Prepare FCC, OFCCP and GRR reporting annually to ensure compliance with state and federal laws.Leverage data and analytics to keep SLT informed on our DE&I efforts related to talent acquisition and retention.

Utilized compelling storytelling techniques in conjunction with data analytics within talent acquisition processes to significantly bolster recruitment efforts and achieve higher rates of successful hires to 2.4K per year.Model, stakeholder and implement a $4.5M NED Retail wage adjustment, resulting in a 15% reduction in turnover YoY.Introduce a $400K internal and external sign on/retention bonus to improve talent acquisition and employee retention by 33% YoY.Serve as a subject matter expert (SME) for the Northeast Division (NED), collaborating with Vice Presidents from the West (WEST) and Central (CEN) regions to establish a unified talent organization. This effort led to the consolidation of more than 150 talent resources into a single headquarters model and facilitated vendor negotiations, resulting in cost savings exceeding $1 million.

Partnered with Sales, Care, Retail and Comcast Business senior leadership to achieve our 50% OCF targets while managing $400M in OpEx, overseeing budget development, analysis, and variance trends and regularly updating Vice Presidents on financial status.Conducted training sessions for staff on financial procedures, facilitating budget, forecast, and close preparation, while also executing vendor setup, payment processing, and optimized fiscal performance developing ROI models to measure decision making.Introduced employee engagement activities that led to increased YourVoice results, coupled with career exposure opportunities through a partnership with HQ.

Achieved top 10% ranking in national CREDO scores, reflecting exceptional employee satisfactions.Leveraged our education reimbursement program with call center agents introducing the opportunity to finish degrees with Univ of Arizona, resulting in over 15 agents receiving their college degrees and 2 promotions to leadership roles. Led initiatives to redefine employee roles and performance metrics, emphasizing solution-oriented approaches through targeted training, leading to consecutive years of top sales performance in the call center across NED.

Lead a team of 12 retention agents by coaching, role plays and driving team engagement for sharing best practices to retain customers. Results include being recognized as the top supervisor in the call center during my 2nd year. Design a career development initiative that provided 9 high-performing frontline employees' exposure to different business orgs including corporate escalations, ULearn & finance. As a result, 67% of participants successfully transitioned to new roles within Comcast, fostering career growth and organizational agility.