Joann Townsend, Itil, Safe 5 Practitioner Email and Phone Number

• Provides project management leadership for implementing technology projects in support of the corporate transformation initiatives• Provides project management leadership for implementing technology enhancements for the Maximus Next Generation Network to include implementing a SD-WAN Solution and a Zero Trust architecture working with Palo Alto, Zscaler, and deviceTrust.• Ensures quality and performance supporting Federal and State health and human services programs• Interfaces with the IT engineering resources, IT management and other line-of-business owners, to ensure speed of delivery, transparency of project work, and consistent stakeholder participation• Drives successful project completion motivating cross-functional teams to meet Business needs and Client contract requirements and deadlines• Manages projects through Smartsheet and SharePoint to report scope, status, risks and issues, accomplishments, and actions and decisions reporting the health of all projects and programs• Manages Network Implementation/removal and IT Infrastructure Teams supporting Customer Service Center builds and closures• Serves as the primary point of contact and interface between technical teams and upstream project/program managers, business stakeholders, and external clients

• Provided Project Management leadership for seven platforms supporting Comcast’s Order Management Systems to deploy solutions and enhancements to reduce order processing fallout providing measurable business value for our customers. • Tracked platform releases using CA Technologies Rally Agile development practices while providing project reporting to management teams via Rally, Atlassian Confluence-Wiki, SharePoint, and Microsoft One Note.

• Provided Project Management leadership to a team of ten+ total developers/engineers for the IBM Tivoli Netcool Fault Management System, CA Spectrum, and BMC Remedy Ticketing System. • Project managed a monthly average of thirty separate implementation efforts and releases for Commercial and Residential monitoring, infrastructure enhancements, application enhancements, and re-architecture initiatives.    • Lead meetings with users, business sponsors and stakeholders to ensure a clear understanding of requirements were documented, approved, and project status was effectively communicated in the JIRA Tracking System for metrics reporting.

Member of the Program Management Office supporting the Federal Reserve Information Technology Account. Assigned to the Treasury Web Applications Infrastructure (TWAI), a Web-hosting infrastructure, intended to host U.S. Treasury Web-enabled financial applications. Managed projects from inception to delivery as specified by the FRIT Statement of Work (SOW). Tracked requirements, created schedules, managed remote teams, implemented network infrastructure changes, and prepared deliverables to meet contract obligations and to facilitate payment to EDS.