Responsible for managing both business support functions (HR; Finance; and IT); as well as operations support functions (Production Scheduling; Data Entry).Implemented several continuous improvements to improve efficiencies, increase capacity, reduce expenses and overall improve customer service.

Oversees and controls the readiness of change requests scheduled for Enterprise Data Warehouse. Provides a framework to assists change owners in planning and scheduling of change requests as well as assessing cross impacts. Assists and consults with change owners in planning / scheduling of change request as well as risk / issue resolution associated with on-time delivery of the request. Manages and/or actively participates in continous service improvement projects to advance project management, change management and release management practices.

Vision Committee- Set future Vision, Mission and Values for organization- Develop organization goals towards accomplishing Vision- Develop stategy and action plans tackle goalsMember Education Committee- Develop strategy to support member education in geographic locations.- Develop and manage member education program curriculum

Enterprise Release Manager responsible for providing oversight and control on major releases/changes implemented into the production environment. Activities include but are not limited to: release planning (enterprise release schedule, implementation plans, contingency/back out plans); cross impacts analysis; assessment of risk and readiness (business & technical) and monitoring and communication of implementation and post support activities across the Enterprise.Also assigned to Service Transition Process Improvement initiative to mature and integrate Configuration Management, Change Management and Release Management ITIL processes.

Managed bank acquisitions and system upgrades. Coached, mentored and trained team members on project management and bank acquisition process.

Coached, managed and mentored 8 - 12 support analyst responsible for system support functions, project initiatives and issue resolution. Managed bank acquistions and new system implementation.

Served as liason between Operations, IT and Business clients. Responsible for planning, analysis/design, testing/training and implementation/post support on projects such as conversions, system upgrades (AFS), system enhancements/new development and consolidations. Mentored and trained team members.