Joann Wight Email & Phone Number

Marietta, Georgia, United States

Oversaw planning and project management associates in charge of identifying and project managing network optimization projects to achieve cost savings. Partnered with implementation teams to ensure successful, timely completion of all projects. Directed internal processes to improve efficiencies to ensure corporate objectives met. Chaired integration of legacy network to ensure all synergies obtained. Led project management functions for all network/customer circuit term renewals for cost savings and cost avoidance. Partnered with engineering and design teams to identify and resolve circuit data integrity issues to allow for optimization and cost reductions.• Met and exceeded access management cost reduction targets.• Led network planning and implementation teams to successfully integrate legacy network to optimize synergies. • Developed and modified internal processes to improve efficiencies to ensure corporate objectives obtained and improved intervals by 35%.• Served as project manager for all network/customer circuit term renewals for cost savings and cost avoidance.

King Of Prussia, Pa

Directed and oversaw vendor/carrier relations managers in charge of contract negotiations, contract management, cost management, and vendor onboarding processes. Developed and maintained internal processes for vendor management team including contract management, vendor onboarding processes with legal, service delivery, engineering, repair, finance and OSS organizations, and metric and management reporting. Created and maintained strong Vendor relations to ensure successful processes and efficiencies. Provided requirements documentation for development of third-party contract management system. Implemented and trained on processes for contract management corporate-wide.Led contract management functions to ensure company compliance. Aided special pricing team with vendor quotes, pricing, and ICB quoting. Worked closely with marketing organization to evaluate new vendor product offerings and pricing for implementation. Facilitated vendor monthly/quarterly meetings and performance reviews for all internal organizations. Oversaw company profiles, timely distribution of all industry notifications and tariff offerings. Served as Single Point of Contact for all high-level escalations and conducted monthly/quarterly meetings with senior management and operational departments.• Developed vendor onboarding processes and tracking tools to ensure smooth implementation of all new vendors corporate-wide, including but not limited to legal support, contract management, implementation and maintenance of products and services, vendor system/portal requirements, accurate billing, and management of disputes.• Led implementation of contract management system to ensure compliance with all contracts. • Utilized contract management system to monitor commitment levels, contract terms, renewal requirements, and dispute resolution. • Implemented new vendor contracts and onboarding as required to improve COGS and vendor performance.

King Of Prussia, Pennsylvania, United States

Oversaw ordering and provisioning teams in charge of implementation for all leased facilities including ILEC interconnection, NNIs, transport facilities to support end user services, and network backbone infrastructure. Oversaw maintenance and data integrity of network facilities database to effectively manage inventory for financial tracking, capacity planning, tracking of term commitments, and bill validation. Partnered with finance, engineering, and senior management teams to identify all optimization projects. Led project planning and implementation of approximately 50 to 70 optimization projects annually. Developed and maintained internal processes to improve efficiencies to ensure corporate objectives obtained. Spearheaded all network/customer circuit term renewals and contract negotiations for cost savings and cost avoidance. Oversaw monthly metric reporting for senior management.• Met and exceeded optimization cost reduction targets annually.• Chaired optimization of projects including but not limited to network capacity (DS3, OCn) consolidation, 911 network transition to third party, ss7 network consolidation, end user access mileage reductions, conversion of ILEC special access services to UNE (least cost) services, Directory Assistance services transition from ILEC to third party provider, collocation consolidation, switch decoms, circuit term renewals, contract negotiations for LD, toll free, and IP transit cost reductions.• Developed and managed project plans to ensure project performance and cost savings targets obtained.• Maintained network facilities database to effectively manage inventory for financial tracking, capacity planning, bill validation, and COGS reporting.

King Of Prussia, Pennsylvania, United States

Directed ordering and provisioning teams for all end-user high-capacity (T1, DS3, and OCN) services as well as leased network facilities, including ILEC interconnection, NNIs, transport facilities to support end-user's services, and network backbone infrastructure. Aided in development of end-user implementation system utilized to track and monitor new service installations. Developed inventory database (NOTS) for tracking of all leased facilities for both end-users and network services. Tracked provisioning processes, vendor performance, capacity planning, and cost management. Developed processes for engineering, installation, repair, and maintenance organizations to allow for efficiencies in new facility installations and maintenance. Acted as single point of contact for all escalations with ILEC, CLEC, and alternate vendor partners. Aided ordering, provisioning, test and turn-up, repair, maintenance, and finance organizations with any vendor-related issues. • Created development inventory database allowing for improved efficiencies in order implementation, vendor performance, capacity planning, and dispute resolution.• Partnered with engineering and implementation teams to successfully implement new and improved processes.• Served as team lead for two successful Six Sigma projects. o Reduced COGS disconnect intervals by 75%, resulting in saving $400,000 annually. o Led capital avoidance project that improved retrieval rate of customer equipment by 90%, saving $1,000,000 in capital expense annually. o Improved revenue by $950,000 by implementing 30-day disconnect policy to customers.

Directed ordering and provisioning teams for all end user high capacity (T1, DS3, and OCn) services as well as leased network facilities including ILEC interconnection, NNIs, transport facilities to support end user's services, and network backbone infrastructure. Aided in development of end user implementation system utilized to track and monitor new service installations. Developed inventory database (NOTS) for tracking of all leased facilities for both End users and network services. Tracked provisioning processes, vendor performance, capacity planning, and cost management. Developed processes for engineering, installation, repair, and maintenance organizations to allow for efficiencies in new facility installations and maintenance. Acted as Single Point of Contact for all escalations with ILEC, CLEC, and alternate vendor partners. Aided ordering, provisioning, test and turn up, repair, maintenance, and finance organizations with any vendor related issues. • Created development inventory database allowing for improved efficiencies in order implementation, vendor performance, capacity planning, and dispute resolution.• Partnered with engineering and implementation teams to successfully implement new and improved processes.• Served as team lead for two successful Six Sigma projects. o Reduced COGS disconnect intervals by 75%. o Led capital avoidance project that improved retrieval rate of customer equipment by 90% saving in capital expense. o Improved revenue by implementing 30 day disconnect policy to customers.

Various Roles including:• Provisioning and Customer Service Manager positions responsible for Service Delivery. Responsible for Order Entry, Facilities and Switch Engineering, Test and Turn Up, and Customer Support. • Operations Manager responsible for order coordination and end user technical support. Managed 10 technicians, scheduling dispatches to ensure timely completion of projects.• Responsible for monthly metrics reporting to senior management