Joann Wight Email & Phone Number

Marietta, Georgia, United States

• Oversaw planning and project management associates in charge of identifying and project managing network optimization projects to achieve cost savings. Partnered with implementation teams to ensure successful, timely.
• Met and exceeded access management cost reduction targets.
• Led network planning and implementation teams to successfully integrate legacy network to optimize synergies.
• Developed and modified internal processes to improve efficiencies to ensure corporate objectives obtained and improved intervals by 35%.
• Served as project manager for all network/customer circuit term renewals for cost savings and cost avoidance.

King Of Prussia, PA

• Directed and oversaw vendor/carrier relations managers in charge of contract negotiations, contract management, cost management, and vendor onboarding processes. Developed and maintained internal processes for vendor.
• Developed vendor onboarding processes and tracking tools to ensure smooth implementation of all new vendors corporate-wide, including but not limited to legal support, contract management, implementation and.
• Led implementation of contract management system to ensure compliance with all contracts.
• Utilized contract management system to monitor commitment levels, contract terms, renewal requirements, and dispute resolution.
• Implemented new vendor contracts and onboarding as required to improve COGS and vendor performance.

King Of Prussia, Pennsylvania, United States

• Oversaw ordering and provisioning teams in charge of implementation for all leased facilities including ILEC interconnection, NNIs, transport facilities to support end user services, and network backbone.
• Met and exceeded optimization cost reduction targets annually.
• Chaired optimization of projects including but not limited to network capacity (DS3, OCn) consolidation, 911 network transition to third party, ss7 network consolidation, end user access mileage reductions, conversion.
• Developed and managed project plans to ensure project performance and cost savings targets obtained.
• Maintained network facilities database to effectively manage inventory for financial tracking, capacity planning, bill validation, and COGS reporting.

King Of Prussia, Pennsylvania, United States

• Directed ordering and provisioning teams for all end-user high-capacity (T1, DS3, and OCN) services as well as leased network facilities, including ILEC interconnection, NNIs, transport facilities to support end-user's.
• Created development inventory database allowing for improved efficiencies in order implementation, vendor performance, capacity planning, and dispute resolution.
• Partnered with engineering and implementation teams to successfully implement new and improved processes.
• Served as team lead for two successful Six Sigma projects. o Reduced COGS disconnect intervals by 75%, resulting in saving $400,000 annually. o Led capital avoidance project that improved retrieval rate of customer.

• Directed ordering and provisioning teams for all end user high capacity (T1, DS3, and OCn) services as well as leased network facilities including ILEC interconnection, NNIs, transport facilities to support end user's.
• Created development inventory database allowing for improved efficiencies in order implementation, vendor performance, capacity planning, and dispute resolution.
• Partnered with engineering and implementation teams to successfully implement new and improved processes.
• Served as team lead for two successful Six Sigma projects. o Reduced COGS disconnect intervals by 75%. o Led capital avoidance project that improved retrieval rate of customer equipment by 90% saving in capital.

• Various Roles including:
• Provisioning and Customer Service Manager positions responsible for Service Delivery. Responsible for Order Entry, Facilities and Switch Engineering, Test and Turn Up, and Customer Support.
• Operations Manager responsible for order coordination and end user technical support. Managed 10 technicians, scheduling dispatches to ensure timely completion of projects.
• Responsible for monthly metrics reporting to senior management