Joanna Benjamin Email & Phone Number

Glen Burnie, Maryland, United States

United States

•Collaborate in a team setting and work closely with the 24 Local Boards in Maryland to obtain and maintain access and control of personnel records, ensuring accuracy. •Provide administrative assistance, such as verifying data files before entry to maintain high data accuracy. Research information/records. •Facilitate PSR requests. Respond to requests for reports, such as sending data to state and county legislative and assisting with reconciling money deposits. •Coordinate phone calls for the Voter Registration Division and answer email inquiries via Google Suite to provide precise information and technical assistance addressing the most routine or procedural issues, which reduces backlogs by 90%. •Utilized Excel to manage the RSA Token process, which includes account activation and monthly reconciliation, as well as maintaining required certification forms (User access forms)•Improve multitasking skills by completing Public Information Act requests, facilitating confidential voters through a federally mandated program, update and maintaining accurate records in MDVOTERS. (Complete cancelations and process voter registration applications) •Evaluate/ process software ticket requests via JIRA and perform actions to close assigned ticket requests.

Rockville, Maryland

• Facilitated educational-based activates for children with autism, mastering 80% - 100% of goals for each child.• Utilize multitasking skills by collecting data and implementing behavioral change • Logged daily reports and analyzed data to ensure a steady increase in each child's progress towards their goals.• Provide general administrative tasks such as filling, editing, organizing, and researching information. (Case Management) • Collaborated with others in a team setting to create ways to ensure students will master their goals and improve behaviors.

United States

• Verified data files before entry to maintain high data accuracy. • Handle and prepare documents for data collection/ data entry. (Recordkeeping)• Develop a system to help reduce psychologist workload by 85% by multitasking to organize files, records, and data using google suite. • Provide general administrative assistance such as filling, editing, organizing, and researching information.• Contributed to research, including literature search, data collection management, and recorded data and analysis.

Ownings Mills, Maryland

• Reviewed the data converted with the source document and maintained 95% accuracy. • Improve multitasking skills by recruiting, collecting data, writing reports perform various statistical analyses using SPSS, and implementing study design. Score data using Excel. (Updates and maintains records in the data system)• Actively recruited individuals with an 80% follow-up rate through different media. • Managed data from various sources, processed updates, and prepared documents.• Demonstrated effective communication and training skills by directing 50+ research participants through experimental procedures.• Completed administrative tasks such as filling, editing, organizing, and researching information.

Owings Mills, Maryland, United States

• Utilize multitasking skills by reviewing and updating clients' correspondence files and database information to maintain accurate records. • Work in a team setting to call Alumni via telephone to update demographic information, build rapport, and acquire gifts for Stevenson University. • Develop creative and innovative incentives and motivational plans to minimize caller turnover, maximize productivity, and maintain a positive work environment. • Provided appropriate and constructive feedback while monitoring and coaching to help callers reach their fullest potential unbiasedly. (Developed public speaking skills) • Raised over $11,000 for scholarships and other unrestricted funds for Stevenson University.

Anne Arundel County, Maryland, United States

• Assisted 78 customers per hour in a customer service-oriented role.• Performed regular data entry on customer orders. Praised by the manager for 99.9% accuracy. • Excelled in a fast-paced, teamwork environment by demonstrating skills in POS operations, customer service problem-solving, and relationship building by communicating effectively with customers from diverse backgrounds. (Developed ability to work under pressure).• Analyze complex issues and evaluate alternatives to achieve quality solutions.• Improved customer response time, which resulted in a 6% increase in returning customers. • Utilize multitasking skills by working as a cashier and on the floor to assist customers.

Bachelor'S Degree, Psychology

Psychology