My most recent experience has been as a Business Support Officer within local government, in particular to provide support with Development Applications made via the NSW Planning Portal. I’ve built knowledge and experience over this time using;• documents and record management systems• the NSW Planning Portal• other local government administrative packagesI use these skills to produce, edit and save documents, to record keep, draft correspondence, and to liaise internally and externally and provide a high level of customer service to both phone and email enquiries. Previously, I worked in the early years sector in England at Tiny Toes Day Nursery and Preschool as a Nursery Assistant and then progressing to support all their Marketing and content creation too. In this role I studied and obtained a qualification as a Level 3 Nursery Practitioner, whilst on the job. This study helped when I supported in room at the nursery, and gives invaluable insight for blogs, video, community engagement ideas, and to create all the content needed to Market the business. The last 2 years with Tiny Toes Hertford my sole focus has been as their Marketing and Community liaison manager for the nursery. Starting out, and after obtaining my Bachelor or Arts degree, I started my career in the retail travel industry then progressed into the corporate travel industry.My achievements within the Marketing and Community liaison area include setting up a weekly newsletter for parents and carer, managing all of nursery’s social media platforms and posts, writing blogs and keeping the website up to date.I’ve also built some relationships with other parts of our local community, such as our local library and a local care home that prior to Covid we regularly visit with some of the children from our setting. Since returning to live in Australia in 2022, I’ve worked as a Business Support Officer for local government within the Portal Management Team in an administrative capacity.I’ve proactivity sought to learn more about the overall Development Process and assisted with the streamlining of updating of processes within my team and other areas our team overlap with. I’ve also offered support with updating web content relating to Development Applications. I enjoy working within a team and beyond to help create better workflow, consistency and to streamline processes where possible.I’m a quick learner, open to train on new programs and technology and with a proactive and professional approach to my work.