Joanna Castaneda Email and Phone Number

• Collaborate with Founding Psychiatrists to establish and expand a telehealth mental health organization operating in 23 states.• Manage the full employee lifecycle, including recruitment, onboarding, payroll, benefits, and performance management.• Oversee compliance with employment laws, payroll regulations, and benefits administration across multiple jurisdictions.• Spearhead the development and implementation of company policies, including drafting the Employee Handbook.• Lead HR, Credentialing, and Medical Records departments to support organizational growth and efficiency.• Successfully navigated combining entities, streamlining processes and aligning cultures between entities.

Manage the contracting and credentialing processes for Western Psychological providers as well as a local behavioral health network.o Implemented electronic credentialing databaseo Oversee daily activities, including training and management of credentialing team members. o Participate and work closely with the Credentialing Committee to maintain delegation requirements, including policy and follow up with the credentialing processes.o Compiles and maintains current and accurate data/documents for all providers, practice locations etc. o Completes provider credentialing and recredentialing applications in compliance with NCQA standards; monitors applications and follows-up as needed.o Maintains corporate provider contract files.o Maintains knowledge of current health plan requirements for credentialing providers including managing delegated health plans.

Oversee the daily operations of the Business Office for a Mental Health Organization. Work directly with the Director of Business and HR. ▪ Manage multiple departments and teams, including insurance verification, account representatives, and medical records.▪ Play a key role with the leads of each department to review insurance trends, payment issues or employee/team relations▪ Recruitment including Job Postings, Interviews, Offers and Process new hires. In addition, Orientation and Training ▪ Oversee Credentialing department daily activities. ▪ Implement productivity and performance improvements.

Manage the contracting and credentialing processes for Western Psychological providers as well as a local behavioral health network. -Participate and work closely with the Credentialing Committee to maintain delegation requirements, including policy and follow up with the credentialing processes. -Compiles and maintains current and accurate data for all providers. -Completes provider credentialing and recredentialing applications; monitors applications and follows-up as needed. -Maintains copies of current state licenses, DEA certificates, malpractice coverage and any other required credentialing documents for all providers. -Maintains corporate provider contract files. -Maintains knowledge of current health plan requirements for credentialing providers including managing delegated health plans. -Ensures practice addresses are current with health plans and contracts as needed. Oversee the yearly On-Call rotation, Western's Malpractice policy and CEU process.

Assist Credentialing Manager, Business and HR Manager as well as Assistant Business and HR manager with daily administrative tasks. Responsible for the credentialing and recredentialing process for a network of behavioral healthcare providers. Assist with provider payroll, HR filing systems, and updating provider information for 13 office locations.

Supervised daily operations in a residential dual-diagnosis program• Supervise up to 15 direct care staff employees • Ensure safety and care of 45-50 adolescent youth at facility• Implement and manage program services/policies to both clients and staff• Introduce training plans for newly hired employees• Responsible for documenting care and treatment plans for each individual client • Work with confidential documents for both clinical staff and client files to ensure up to date information is available and accurate• Responsible for accurately documenting incidents between clients to ensure all protocols and rules are followed• Communicate with client’s families to answer questions or concerns regarding the program• Communicate directly with clinical staff and facility management on relevant client information for best possible treatment plans