• Overseeing the IT service delivery for the system/business areas owned. • Focus on improving the business process and tool knowledge to manage the assigned area and ensuring that annual objectives are delivered. Resulting in reduce 90% of the manual works and increase work efficiency in the warehouse and manufacturing operation. • Collaborate with IT management to establish IT area strategies, plans, technological roadmaps, risk assessment and projects that are in line with furthering business objectives/ company goals.• Overseeing, managing, and supervising the team members' work. In result meeting 95% of the projects and assignments deadlines.• Work together with the following team members to accomplish the given projects: counterparts, project managers, business managers, business owners, IT directors, IT managers, infrastructure, developers, and security team worldwide.• Business analyst to improve the overall capabilities of the organization's IT systems (Warehouse Management System (WMS), Automated Storage Retrieval System (ASRS), Shopfloor Management System (SMS), Engineering Management System (EMS) and Bonded Goods Management System (BGMS)).• Represent in Change management for the projects/ systems deployment.• Obtain and analyse Business Requirements and Business Rules from business owner/ managers Worldwide for the allocated projects as well as improvement to the current systems. • Write and execute test plans.• Conduct the system testing & user acceptance test to ensure the system quality before delivering to users. Successfully minimise system outages.• Troubleshoot and resolve complex system issues.• Deliver training and guidance to end users and system/service owner worldwide.• Ensure that the PLC documentations from various IT responsibilities have been completed & followed before the system deployment.• Ensure the systems are integrated properly.• Prepare robust reports to enhance strategic business decisions

• Assists to monitor on the data extraction from various oracle data warehouse platform (i.e. order management, manufacturing, logistics & etc) and data loading into oracle data warehouse platform which apply for Customer Experience reporting purposes via scheduler (Archana and Launchpad). • Maintained and support internal customer on the data warehouse and reporting data issues. • Investigates and resolves data warehouse issues (i.e. data performance, data missing, data delay & etc)• Gather and analyze Business Requirements and Business Rules for the report development and report enhancement.• Got a cash reward from the logistic project business owner team for successful project rollout.• Play as difference roles (i.e. Development Lead, Developer, Support lead & etc) for difference Projects.• Involve in coordinate and perform System Interface Test and User Acceptance Test.• Prepared change management documents and attend change management review for the Implementation on projects, reporting enhancement, PL/SQL scripts enhancement and etc.• On Call after working hours for any urgent issues.• Attended Business Objects Web Intelligence XI R1/R2 training.

• Maintained and support internally and external customers on ERP system which specialize in Sales and Manufacturing.• Investigated, resolved and enhanced the ERP systems issues.• Attended ISO 9001:2000 “Internal Quality Auditing” course conducted by qualified consultant (Matrix Quality Consultancy S/B).• Appointed as internal auditor to assist company in the ISO 9001:2000 for year 2005 Quality Management System’s audit • As a sole support person on sales and manufacturing system after 3 months.