Joanna Fallon Email and Phone Number

Area Manager covering the FM services of 7 offices in South England.

Providing health advice and support to the local community in an independent health food store. My role encompasses management of the store, retail sales, stock management, holistic advice and support, Health and Safety, and administrative duties.

Providing co-facilitator support to the company, delivering various Health and Safety workshops to several key Clients in the Construction and Rail Industry. Our focus was on Behavioural Safety in the workplace, looking at the psychology behind why we take the risks we do. We coach delegates / Clients to enable them to take a journey to make the right decisions for their health, safety, and well-being while at work.

Employed as the Building Manager of Renaissance in Croydon, one of the first BREEAM Excellent and Grade A Buildings in the UK. • Responsible for the mobilisation of this 100,000sq ft. property, ensuring the smooth, efficient, and safe running of the building during each tenant fit out. • Monitoring all building defects, attending meetings and liaising with manufacturers and tenants to close out all issues raised.• Liaising with Clients, Tenants, prospective tenants, Contractors and managing an onsite team.• Set up and management of a new Service Charge Budget through each stage of the mobilisation.• Health & Safety - ensuring legal compliance by managing inspections, audits, and tests of all Plant.• Tenant Liaison – chair tenant meetings and be the first point of contact for all tenants’ queries.

Promoted to Facilities Manager from Assistant Manager. I was responsible for ensuring the smooth running of a prestigious 200,000 sq ft. multi-tenanted Commercial Premises, which is part of a large portfolio of British Railways buildings. My role encompasses hard and soft FM services, Health and Safety and day to day Team Management duties.• Ensuring Health and Safety procedures are being implemented by all Contractors throughout the building• Liaising with our Client, Tenants and Contractors to resolve any day to day issues that arise• Managing the Service Charge Budget (£1.2 million), overseeing the placement of Purchase Orders and the matching and approving of invoices• Overseeing the Security, Maintenance and Cleaning Contracts and onsite staff• Liaising with Contractors, issuing Permits to Work and overseeing both tenant and landlord Refurbishments/office alterations• Manage the Fire Precautions for the building (training Fire Wardens, Fire Leaflet production, Fire Notices & Signs, Evacuation Drills)• Manage the reactive and proactive maintenance of the building (placing Purchase Orders or through Contractual arrangements)• Ensure legal compliance of the building by managing inspections, audits and tests of all Plant and common areas

Working as part of the FM team I am responsible for ensuring the smooth running of a prestigious 200,000 sq ft. multi-tenanted Commercial Premises, which is part of a large portfolio of British Railways buildings. My role encompasses hard and soft FM services, Health and Safety and day to day Team Management duties.• Ensuring Health and Safety procedures are being implemented by all Contractors throughout the building• Liaising with our Client, Tenants and Contractors to resolve any day to day issues that arise• Managing the Service Charge Budget (£1.2 million), overseeing the placement of Purchase Orders and the matching and approving of invoices• Overseeing the Security, Maintenance and Cleaning Contracts• Liaising with Contractors, issuing Permits to Work and overseeing both tenant and landlord Refurbishments/office alterations• Manage the Fire Precautions for the building (training Fire Wardens, Fire Leaflet production, Fire Notices & Signs, Evacuation Drills)• Manage the reactive and proactive maintenance of the building (placing Purchase Orders or through Contractual arrangements)• Ensure legal compliance of the building by managing inspections, audits and tests of all Plant and common areas

Working as part of a large Health & Safety Team my role was to ensure that (Atkins Rail) sites in the South of the country were following strict H & S procedures in line with company policy and legislation. My main tasks were to carry out H & S audits of these sites and provide statistics to the team. Reason for Leaving: Head hunted for Facilities Position by Premises Manager

To ensure all Rail personnel in the South region were fully trained and had completed necessary skills assessments in order to be competent to work on the Rail Network. I provided training and assessment events by booking staff onto course dates, arranging all course material, to providing Certification. Reason for Leaving: Offered position in QSE

To provide training courses and NVQ levels for care workers recruited by the company. Organise events, course paperwork and manage government funding for the applicants.Reason for Leaving: Commute to Central London

Taken on as a Temporary Clerk and was then offered a full time position. To process incoming invoices, produce payments, royalty statements and reconcile accounts.Reason for leaving: Found a more challenging position suited to my skills

To provide a solution for managing the complex structure and environment of Financial Institutions using GLOBUS Environment Manager (GEM). I successfully created and maintained a Training Environment using GEM which could be utilised in-house to certify internal clients in using GLOBUS at various levels. This was also used to run training courses for both internal and external clients worldwide. Designing, developing, training and implementing multiple GEM Environments in various Financial Institutions worldwide, to generating new business whilst managing and developing existing client relationships. Each Environment was considered a unique project, warranting a unique design which was adapted from each Financial Institutions’ own website. I then travelled to various countries to train, implement and sell our product.Reason for leaving: Role changed to include Sales

To co-ordinate all training events for both internal and external clients worldwide and provide administration and secretarial assistance to the whole Training Team. Book and maintain internal and third party events on the Lotus Notes system. Organise flights and hotels for all clients. Set up all training events; organise training equipment, book trainers, liaise with third party training suppliers and create all training manuals via printing company. Provide secretarial and administration assistance to all trainers and the Training Manager, plan and minute meetings and liaise with suppliers, ensuring all events run smoothly. Generate monthly invoices, Revenue Statistics and Reports to the Training Manager and Management Team. Develop and maintain Training Records for all employees worldwide.