Provided client support like account set up changes and correcting errors on client's payroll. Leverage strong interpersonal skills and product knowledge to execute daily activities like deescalate and save clients who call to term services by resolving current client issues. Research complex issues that may have tax bearing and setting up requests for Amendments and Exceptions.

Updated and created training materials. Trained new hires and current staff on new products and procedures. Updated managment on student progress and coaching opportunities.

Answered calls in support of Agent needs like ordering supplies, assisting with technical problems, provided training for Agents on Government Anti Money Laundering Laws and regulations, staging money transfers. Answered calls in support of customer needs and problems. Provided information on company products and services, resolved client issues.