Joanna Hack Email & Phone Number

• Diagnose and repair Internet and phone related issues• Handle a broad range of customer service related issues including customer inquiries o Received 4 “Bravo” awards for recognition for outstanding customer service• Communicate with neighbouring departments and utilizing new programs to efficiently solve Internet and customer service based issueso Certified CWNA

Burlington, Ontario

• Conduct all aspects of the hiring process• Organize and maintain all Human Resources documents• Prepare budgets through the PSW Collaborative and organize training to ensure standards are met and exceededo Identify training needs of employees and management and organize appropriate training • Develop, manage and evaluate the policies and procedures for management and employees• Conduct progressive disciplinary meetings, terminations• Directly address employee concerns and complaints• Schedule staff to meet the needs of clients in the community• Conduct payroll bi-weekly for employees and management through the QHR payroll programo Successfully increased efficiency of payroll procedures• Lead the JHSC meetings and ensure the organization meets and exceeds Health and Safety standardso Joint Health and Safety Certified

Gta

• Assisted with all aspects of the hiring process • Maintained all human resources documents• Prepared budgets through the PSW Collaborative and organized training for employees and management• Assisted in progressive discipline and employee complaints procedures• Assisted with payroll bi-weekly for staff and management through QHR payroll• Lead JHSC meetings and ensured organization met and exceeded Health and Safety standards

Project Management

Employment Law

Chrm, Chrp, Human Resources, 3.89

Human Resources, completion of CHRM and currently enrolled in the Employment Law course at Sheridan College

French

Health, Psychology

Activities and Societies: Writer for a York University newspaper Psychology with a focus on Organizational Behaviour