Joanna Lloyd Email and Phone Number
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I am a seasoned professional with a multifaceted background in CX sales, client services, and strategic consulting, complemented by a strong acumen in technology and managed solutions. My proficiency extends to optimizing contact center operations and crafting customer experience (CX) solutions that resonate across multiple sectors, including healthcare, hospitality, communications, transportation, retail/CPG, and banking, financial services, and insurance (BFSI).Adept at surpassing performance benchmarks, I have a proven track record of not just meeting but exceeding goals in various market verticals through a combination of innovative strategies and diligent execution. My leadership is characterized by a collaborative approach, which has been instrumental in swiftly forging robust relationships and fostering a culture of trust and loyalty among team members and stakeholders alike.At the core of my professional ethos is a commitment to driving forward initiatives that significantly enhance customer satisfaction and loyalty, improve employee engagement and retention, and ultimately, boost financial performance. My goal is to leverage my broad expertise to implement solutions that deliver tangible value and competitive advantage.I welcome the opportunity to network with you on LinkedIn! With Gratitude,JoAnna LloydJoAnnaLloydConsulting@gmail.comExpertise--Account ManagementBusiness Development Business Intelligence & AnalyticsBusiness Process Outsourcing - BPO ServicesBid and Proposal ManagementCCaaSContact Center LeadershipContact Center TechnologyContact Center OperationsContract NegotiationsClient ServicesConsultingCustomer Relationship Management (CRM)Customer Experience Digital TransformationEnterprise Technology SalesEmerging TechnologyImplementationInformation Technology Outsourcing--ITO ServicesInfrastructureKnowledge Management SolutionsManaged ServicesMarketingPaaSPartner AlliancesP&L ManagementPre-sales OperationsPerformance ManagementProduct Management Product MarketingProgram ManagementProject ManagementResearch & DevelopmentQuality Assurance SaaSSales ManagementSocial MediaSolution ArchitectureStrategic PlanningTalent AcquisitionTrainingUCaaS
Ttec Digital
View- Website:
- ttecdigital.com
- Employees:
- 1797
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Vice President Of Digital SalesTtec DigitalFlower Mound, Tx, Us
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Vice President Of Client ServicesAcliviti Jun 2024 - PresentDallas-Fort Worth MetroplexAs the Vice President of Client Services at ACLIVITI, I am dedicated to driving customer experience transformation and delivering exceptional business outcomes in partnership with our clients. I lead our client services efforts to provide executive-level advisory and best-in-class cloud CX solutions that meet the highest standards of efficiency, security, and innovation.At ACLIVITI, we believe that a superior customer experience is vital not only for our clients' end users but also for the entire team that works tirelessly to achieve excellence. Our holistic approach focuses on the needs of Executives, CX Operations, and IT teams ensuring a seamless and impactful experience for all stakeholders involved.We help our clients through a variety of CX services and disciplines:• Customer Experience/Contact Center Optimization & Transformation • Strategy & Advisory Services• Cloud Vendor Capability Assessment & Selection• CCaaS and UCaaS Technology Enablement• CCaaS and UCaaS Managed Solutions -
Vice President Of Enterprise Bps Sales - NavixusTech Mahindra Jul 2023 - Jun 2024Dallas, Texas, United StatesCX strategy, technology, and services sales executive for a new business unit "Navixus", within Tech Mahindra Business Process Services (BPS) division. "Navixus" combines Tech Mahindra’s Business Process Services’ automation, analytics, and consulting with Eventus’ customer experience (CX) and transformation capabilities to offer a holistic digital transformation suit to customers. -
Senior Vice President Client Services & SalesEventus Solutions Group Oct 2018 - Jun 2024Dallas/Fort Worth AreaTechnology, services, and client management sales executive responsible for account expansion, retention and services delivery ensuring the customer requirements and expectations are timely, met and exceeded. Extensive experience exceeding targets in Healthcare, Transportation/Travel/Logistics, Retail/Consumer Goods, Non-profit, Public Sector, and BFSI verticals. Eventus Solutions Group, a Tech Mahindra Portfolio Company is a strategic CX and contact center solutions firm focused on customer engagement, innovative technologies and contact centers optimization.- See more at: http://www.eventusg.com/about-us/#sthash.e7grpVVh.dpuf -
Chief MemberChief May 2022 - May 2023Dallas-Fort Worth MetroplexChief, a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for the most powerful women executives to strengthen their leadership, magnify their influence, and pave the way to bring others with them. -
Sr. Director Of Product Operations, Industry Principal Consumer SolutionsRealpage, Inc. Jun 2016 - Oct 2018Dallas/Fort Worth AreaStrategic leader responsible for Account Management, Product Marketing, Sales Enablement, Vertical Development, Product Operations and Customer Experience for Consumer Solutions. RealPage is a leading provider of property management software solutions and services that enable property owners and managers to increase revenue while and reducing operating costs. -
Director Of Sales OperationsTelvista Inc. Feb 2014 - Apr 2016Dallas/Fort Worth AreaResponsible for sale enablement, solution architecture, contract negotiation, project management and client onboarding for a business process outsourcing contact center solutions company owned by American Movil. Telvista had over 6,500 workstations in the US and Mexico supporting both Fortune 500 and emerging clients in the Telecommunications, Travel and Hospitality, Financial Services, Transportation, Technology, and Retail verticals. -
Sales Operations And Client Services PrincipalCco Consulting Apr 2002 - Feb 2014Dallas/Fort Worth AreaResponsible for collaborating with Enterprise Account Executives and Contact Center Operations Leaders on client engagement and customer experience strategy for Fortune 1000 customers in Financial Services, High Tech, Transportation and Logistics, Healthcare, Telecommunications, Retail, Oil and Gas and Supply Chain. Solutions involved complex multi-product BPM and CRM technology, services, contact/global command center operations, performance management, training, quality and marketing.
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Executive Director Bpo Client Services And OperationsTtec Dec 1999 - Mar 2002Greater Denver AreaManaged a $52M BPO portfolio with a team of Client Services Executives responsible for Teletech’s Telecommunications, Logistics, Supply Chain, and Financial Services portfolios. My team and I partnered with Product Leads and internal support organizations to deliver Teletech’s full suite of integrated Contact Center solutions utilizing innovative technology and a workforce of 4,500 agents worldwide. -
Director Of Bpo Client Services, Training And QualityTeletech Dec 1995 - Dec 1999Greater Denver AreaManaged all aspects of BPO client services, training and quality for three major UPS Customer Interaction Centers (2400 agents) in Tampa, Greenville, and Tucson. I designed process and methods to monitor client services quality, telemarketing and sales programs. Developed performance reporting, training, communication, and set call centers standards to ensure production and quality metrics achieved. Presented quarterly results to UPS Executive Management Team.
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Contact Center Site DirectorHilton Grand Vacations Aug 1994 - Dec 1995Dallas/Fort Worth Area/OrlandoOpened Hilton Grand Vacations National Marketing Contact Centers in Dallas and Orlando. I recruited, trained, and managed 150 agents on sales and marketing programs for resorts in Orlando, Las Vegas and Hawaii. Center direct marketing and telemarketing campaigns generated 19 million in revenue in the first year of operation. -
Manager Of Training, Quality And Sales DevelopmentHilton Worldwide Oct 1991 - Aug 1994Dallas/Fort Worth AreaResponsible for training, quality and sales development programs for 800 employee contact centers located in 6 offices worldwide. Designed and implemented a sales training program that improved sales conversion generating an additional 16 million in revenue to the hotels per year. -
Property ManagerPicerne Real Estate Group Jul 1989 - Aug 1991Sunrise, Florida Area
Joanna Lloyd Skills
Joanna Lloyd Education Details
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Marketing
Frequently Asked Questions about Joanna Lloyd
What company does Joanna Lloyd work for?
Joanna Lloyd works for Ttec Digital
What is Joanna Lloyd's role at the current company?
Joanna Lloyd's current role is Vice President of Digital Sales.
What is Joanna Lloyd's email address?
Joanna Lloyd's email address is jo****@****ail.com
What is Joanna Lloyd's direct phone number?
Joanna Lloyd's direct phone number is +197291*****
What schools did Joanna Lloyd attend?
Joanna Lloyd attended University Of Colorado Boulder.
What are some of Joanna Lloyd's interests?
Joanna Lloyd has interest in Art And Painting.
What skills is Joanna Lloyd known for?
Joanna Lloyd has skills like Call Centers, Process Improvement, Customer Experience, Vendor Management, Leadership, Management, Crm, Sales Operations, Enterprise Software, Training, Strategic Planning, Bpo.
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