Joanna Martin Email and Phone Number

Worked as an office support person. Keeping office running smoothly, data entry, high volume calls. Phone service scheduled appointments and maintained relationships with our customers/staff. And some accounting.

Different types of office work.

My responsibilities include…Handles standard calls and processes orders. Routes nonstandard issues to appropriate departments. Processes phone, fax and email orders; creates timely service order. Researches and resolves order discrepancies, or files report if issue exceeds guidelines. Generates customer reports as requested through SafeKeeperPLUS. Fields customer questions regarding SafeKeeperPLUS. Assists with delivery questions and support. Forwards any billing issues to the administrative team. The main point of contact for customers calling in standard orders and service requests while also working with five specialized industry teams.

Completes various types of research request using Microfilm, CD Rom and Microfiche to assistIn reconciling client's account information. Using completed processing knowledge of theFollowing types of work. VAST's program, histories, purchase checks, LBX, Average Cost,Asset Verification, fiche, legals, and mail sheets. Preparing items for delivery to internal andExternal clients. Utilizes the VAST's program / Client Inquiry system to reference externalClients account information. Also scanned in document for customer.

Ran numerous types of machinery in order to complete molding parts. Also worked in "cleanRooms" which are slightly different in operation.

Cashier on overnight shift's, that I also did inventory control. Along with other assignment's.