Joanna Michael Email and Phone Number
At Learning Journey Education Centre, our team's commitment to customer satisfaction and effective relationship management has become my professional ethos. My recent role encompasses orchestrating strategic online sales outreach within the Malaysian market, leveraging my expertise in problem-solving and communication to enhance client relations and expand our educational services.In collaboration with my colleagues, we have fostered an environment where prompt resolution of customer queries is paramount, and the delivery of compelling presentations to decision-makers is executed with precision. The skills honed over the past years have been pivotal in not only maintaining but also nurturing new client relationships, contributing to the sustained growth of our educational initiatives.
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ManagerLearning Journey Education CentreJohor, Malaysia -
ManagerLearning Journey Education Centre Jun 2023 - PresentSingapore* Online Sales outreach for the Malaysian market. -
Life PlannerSml Evolution (Mda) Apr 2022 - Aug 2023Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia• Resolve customer queries and issues to ensure customer satisfaction.• Prepare quotation for the new clients• Set the appointment with new prospects• Perform the company presentation in front of decision makers• Assisting in preparing tender• Responsible in maintaining good relationship with new clients -
Guest Service ExecutiveMarriott International Dec 2022 - May 2023Singapore -
Management ExecutiveClaytan Apr 2021 - Nov 2021Ayer Hitam, Johore, Malaysia• Worked to support the company mission and adhered to company protocol.• Communicated effectively using a variety of communication platforms.• Functioned with flexibility and agility.• Treated company property and equipment with the utmost care and respect.• Responded to emails/faxes.• General clerical / admin support duties (WFH) -
Guest Service AgentThe Westin Singapore Oct 2015 - Sep 2020Singapore• Worked well independently and on a team to solve problems.• Served as a friendly, hardworking, and punctual employee.• Participated in staff and team meetings and offered a positive presence and outlook and responsible for duty roster arrangements.• Exhibited excellent interpersonal communication skills.• Demonstrated fearlessness and determination.• Worked with attention to detail and excellent record-keeping abilities.• Cooperated with superiors and colleagues to achieve goals.• Monitored office supplies.• Prepared expense and monthly reports.• Coordinated accounts receivable and reports.• General clerical support duties including filing, faxing, scheduling and placing orders.• Manage and monitored purchase order, delivery order and quotation. -
Administrative ExecutiveSmart Reader Worldwide Dec 2012 - Aug 2015Kota Kinabalu, Sabah, Malaysia• Overseeing day-to-day operations, and developing new and existing franchisees.• Develop and execute a franchise business strategy to expand franchise business and prospects, drivegrowth, and increase customer satisfaction.• Worked to support the company mission and adhered to company protocol.• Communicated effectively using a variety of communication platforms.• Meeting existing and potential clients and building positive relationships.• Attending events such as exhibitions and conferences.• Maintained meticulous worklogs and notified superior of progress and setbacks.• Assisted with the recruiting and interviewing of new and potential employees.• Treated company property and equipment with the utmost care and respect.• Handled phones and faxes, monitored office supplies, responded to emails/faxes.• General clerical support duties including filing, faxing, scheduling and placing orders. Manage and monitored purchase order, delivery order and quotations. -
Marketing Admin ExecutiveWsl Sdn Bhd (A Msc Company) Oct 2007 - Oct 2012Selangor, Malaysia• Liaising with colleagues to develop sales and marketing strategies.• Manage and monitored company accounts, collecting payments, emails, faxes, purchase order,delivery order, quotations.• Remained open-minded and committed to advanced communication practices.• Worked with a strong attention to detail and excellent record-keeping abilities.• Performed preventative maintenance on office equipment and scheduled repair as necessary.• Worked with managers and business units to determine event and project.• Worked well independently and on a team to solve problems.• Develop and maintain content and communications for marketing campaigns, activities and events.• Plan and prepare application focused content specifically for publication and sharing across differentmedia channels, including social media posts, email, guides, brochures, newsletters and merchandise.• Co-ordinate requirements for promotional material as defined by the General/Regional Manager.• Assist with copywriting, artwork, and web workflow for planned print and digital marketingcommunications.• Organize and manage events and associated campaigns such as seminars, user groups, marketingevents, workshops and conferences.• Support the General/Regional Manager and Sales team by coordinating and collating content to supportcampaigns.• Execute marketing and event campaigns as defined by the General/Regional Manager.• Maintain up to date archives of all marketing files.• Keep up to date with industry specific trends and activities that are utilized to communicate withcustomers.• Carry out other related tasks as required. -
SupervisorLonson Enterprise (M) Sdn. Bhd. Apr 2000 - Jul 2004Klang, Selangor• Maintained timely communications with clients.• Worked well in a fast-paced and rapidly changing environment.• Remained intently responsive and committed to optimal productivity.• Worked with a true sense of fairness.• Functioned with a high level of technical competency.• Remained open-minded and committed to advanced communication practices.• Worked well independently and on a team to solve problems.• Assisted with recruitment and training of new employees.• Effectively participated in cross-team strategist efforts to achieve optimal goals.• Excellent track record of attendance and punctuality.• Remained proactive and constantly took initiative to achieve desired outcomes.• Executed superior planning skills.• Utilized excellent deductive reasoning and logical thinking skills.
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General Office ClerkF&Ncc Beverages Sdn Bhd Feb 1997 - Nov 1999Kota Kinabalu• Maintained positivity and poise, even in stressful situations.• Treated company property and equipment with the utmost care and respect.• Handled phones and faxes.• Monitored office supplies.• Responded to emails/faxes.• Prepared expense reports.• Coordinated accounts receivable and reports.• General clerical support duties including filing, faxing, scheduling and placing orders.• Manage and monitored purchase order, delivery order and quotations.
Joanna Michael Skills
Joanna Michael Education Details
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Pass With Distinction And Listed In Dean'S List -
Microsoft -
Institut Pendalaman KeningauPerdagangan -
Srk St. David Toboh Tambunan -
Smk Tambunan -
Sk St. Anthony Penampang -
Titiwangsa Girl School Kuala Lumpur -
Smk Syed Sirajuddin Perlis
Frequently Asked Questions about Joanna Michael
What company does Joanna Michael work for?
Joanna Michael works for Learning Journey Education Centre
What is Joanna Michael's role at the current company?
Joanna Michael's current role is Manager.
What schools did Joanna Michael attend?
Joanna Michael attended Open University Malaysia, Informatics International College, Institut Pendalaman Keningau, Srk St. David Toboh Tambunan, Smk Tambunan, Sk St. Anthony Penampang, Titiwangsa Girl School Kuala Lumpur, Smk Syed Sirajuddin Perlis.
What are some of Joanna Michael's interests?
Joanna Michael has interest in Travelling, Reading, Photography, Sports, Singing.
What skills is Joanna Michael known for?
Joanna Michael has skills like Microsoft Office, Marketing, Social Media, Event Planning, Event Management, Form Filling, Telephone Skills, Public Relations, Business Travel, Front Office Support, Contract Recruitment.
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