Joanna Młynarczyk Email and Phone Number

Ensuring all projects are successfully tracked and monitored, e.g. project health, monthly financial forecast review and adjustments, resource delivery plans and time tracking, status reports creation. Working closely with client, stakeholders and IBM teams to meet the overall solution plan, budget and schedule.

Agile Release Train and Platform Management Digital Banking Team (Multichannel Management & Digitization) - Change Control Board meeting preparation: agenda, minutes preparations; JIRA DLMP and Confluence administrative tasks, quality checks, Team's sites creation and updatesCX2020/CX2.0 (Multichannel Management & Digitization) - IT Delivery Roadmap maintenance, budget planning coordination, CA PPM administration oversight. Active member of Cultural Awareness Network Diversity & Inclusion Team; Language Club CoordinatorCentral Securities Depositories Regulation (Investment Bank) - Steering Committee, PMC and Working Group - presentations and minutes preparation, actions tracking, RAID management, IT financials, JIRA Flow & JIRA Tollgate, Blueprint, CA PPM - administration and updatesGroup Compliance, Regulatory & Governance IT (Group Shareholder Reporting) - workforce management, resource allocations and updates, management reports (achievements, breaches), projects closure, deliverables tracking, quality assurance, budget & forecasts reviews and adjustments, CA PPM oversight, knowledge repository creation

Building and the maintenance of Inter Entity Outsourcing Inventory, acting as Regulator's Inventory Subject Matter Expert. Responsible for data analysis, ad hoc reports preparation, presentations, KPC's. Ensuring high quality in delivery, supporting all technical activities required by the project. Liaising with all Business Divisions and Group Functions. Trekking section coordinator.

Timely and accurate inventory recording and reconciliation, collating and inputting data with high level of exactness and in accordance with agreed deadlines, analysing system information; maintaining and updating customer's records. Responsible for booking invoices, verifying supporting documents, completing process activities in line with Shell's financial accounting month-end timetable; communicating with internal and external stakeholders, etc.

Cash reconciliation, delivering daily service for a group of funds, verifying and maintaining cash management systems. Researching and identifying and resolving past due receivables, managing ad-hoc assignments as they arise.

Capgemini Business Process Outsourcing in Collections Analyst (Zurich UK). Chasing outstanding invoices, playing a vital role in building and maintaining strong relationships with external customers, participating in meeting service levels, key measurements targets of the team and delivering a high quality and cost effective customer service, maintaining accurate and up to date customer details and accounts records, investigating payments, resolving queries, interacting with Clients

Teaching English using Callan method and traditional methods

Attaining daily, weekly and monthly targets specified by the process, supporting and providing superior service via phones, applying the proper telephone etiquette to satisfy various customer situations

The Kazimierz Wielki Secondary School in Stopnica - Responsible for assisting in the educational and social development of pupils under the direction and guidance of the head teacher. In charge of organising classes

The Jan Brzechwa Primary School in Rataje - English teacher,planning, preparing and delivering lessons; organising and gettinginvolved in social and cultural activities such as school parties etc.

Planning and delivering well structured lessons which engaged andmotivated students, monitoring and assessing pupil's progress