• Setting up schedules• Creating Expense reports• Following up on creating and sending invoices to clients• Recording expenses/invoices• Keeping Dropbox files clean and organised• Power point presentations in due course • Sending mail blasts from mailchimp or personalized emails from web based email. • Helping with data base (upkeep and data input).• Researching on interesting videos/articles/books for newsletter.• Editing blogs/newsletters• Liaise with partners and clients to set up schedules, send information, invoices, payment receipts

• Creating marketing advertisements on Facebook and Instagram and other social media flat forms• Sending email blasts about new company events• Analyzing data from Advert Manager• Responsible in communication with clients from different social media flat forms• Boosting posts whenever necessary• Responsible in advertising budget per month

- Coaching the officers on how to improve the quality of their customer service.- Creating daily and monthly reports for officers’ areas for improvement.- Daily email blast about QA tasks.

- Responsible in reminding Citibank clients about the status of their accounts through phone communication following the Debt Collection Guidelines- Making sure that delinquent accounts will not be forwarded to another stage - Helping clients with payment arrangements- Endorsing clients to the Hardship Department when necessary