Joanna Werner

Joanna Werner Email and Phone Number

Motivated to consistently strive for excellent customer experiences through high-touch and thoughtful communication. Aim to establish excellent internal and external rapport for optimal client success.
Joanna Werner's Location
United States, United States
Joanna Werner's Contact Details

Joanna Werner personal email

n/a
About Joanna Werner

Joanna Werner is a Motivated to consistently strive for excellent customer experiences through high-touch and thoughtful communication. Aim to establish excellent internal and external rapport for optimal client success..

Joanna Werner's Current Company Details

Motivated to consistently strive for excellent customer experiences through high-touch and thoughtful communication. Aim to establish excellent internal and external rapport for optimal client success.
Joanna Werner Work Experience Details
  • Pinnaclecare
    Senior Health Resource Specialist
    Pinnaclecare Feb 2021 - Jan 2024
    Baltimore, Md
    Provide daily prioritization and management of requests to achieve successful outcomes. Offer concierge-style management to high-profile clients through expert-level advisory and management skills. Design training manuals for health resource specialists, function as a mentor for new hires, facilitate policies and procedures for on-call tasks, and collaborate efficiently with team leaders, managers, leadership, and medical directors. Create guides to manage daily requests efficiently. Assisted in the development of necessary CRM data and workflow needed for the Premier Access Team.
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  • Pinnaclecare
    Medical Record Reviewer
    Pinnaclecare 2008 - 2011
    At Home
    Reviewed medical records for accuracy prior to records being uploaded to online medical record database. Ensured diagnoses and health history were accurate.
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  • Pinnaclecare
    Regional Director
    Pinnaclecare Jan 2007 - Jan 2008
    Baltimore, Maryland Area
    Managed daily operations, weekly/monthly meetings, and yearly reviews of approximately six Medical Advisors. Conducted interviews for new hires and created onboarding policies for constant best practices. Served as a 24/7 resource during advisors' on-call assignments and provided high-touch, concierge-level guidance for international travel, executive physicals, and routine medical care, all while managing individual clients. Maintained daily schedules, CRM entries, and performed training.
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  • Pinnaclecare
    Private Health Advisor
    Pinnaclecare Jan 2005 - Jan 2007
    Baltimore, Maryland Area
    Managed a client load of 30 individuals plus their families. Details included scheduling of routine medical appointments, researching new medical providers, coordinating international medical evacuation, scheduling of executive physicals and providing cutting edge medical research on specific cancers.
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  • Pinnaclecare
    Assistant
    Pinnaclecare 2004 - 2005
    Baltimore, Maryland Area
    Provided advisor support throughout scheduling routine medical appointments, follow up care etc.
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  • Johns Hopkins Bayview Medical Center
    Recreational Therapist
    Johns Hopkins Bayview Medical Center Jan 1998 - Jan 2003
    Baltimore, Maryland Area
    Provided children's group therapy for partial hospitalization program regarding complex medical and behavioral issues, assisted in individual crisis intervention, and participated in weekly grand rounds with senior medical staff.
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Joanna Werner Skills

Psychology Case Management Mental Health Behavioral Health Crisis Intervention Adolescents Mental Health Counseling Counseling Psychology Family Therapy Psychotherapy Prevention Group Therapy Treatment Anger Management Social Services Clinical Research Research Arts Cratfts Interior Design Crisis

Joanna Werner Education Details

Frequently Asked Questions about Joanna Werner

What is Joanna Werner's role at the current company?

Joanna Werner's current role is Motivated to consistently strive for excellent customer experiences through high-touch and thoughtful communication. Aim to establish excellent internal and external rapport for optimal client success..

What is Joanna Werner's email address?

Joanna Werner's email address is jo****@****ast.net

What is Joanna Werner's direct phone number?

Joanna Werner's direct phone number is +141048*****

What schools did Joanna Werner attend?

Joanna Werner attended University Of Maryland Baltimore County, The Community College Of Baltimore County.

What are some of Joanna Werner's interests?

Joanna Werner has interest in Arts And Crafts, Social Services, Children, Blogging, Cooking, Exercise, Medicine, Electronics, Home Improvement, Education.

What skills is Joanna Werner known for?

Joanna Werner has skills like Psychology, Case Management, Mental Health, Behavioral Health, Crisis Intervention, Adolescents, Mental Health Counseling, Counseling Psychology, Family Therapy, Psychotherapy, Prevention, Group Therapy.

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