 Responsible for recruiting, training, developing and managing a diverse group of volunteers Responsible for creating a systematic process that moves all guests from visitors to committed members Provides both practical and spiritual leadership for ministry volunteers Designs recruitment and training strategies for successful volunteer ministry placement Serves as the immediate supervisor for multiple Ministry Coordinators Serves as the the Executive Assistant to the Associate Pastor

 Answers incoming calls from consumers including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Schedules and assists in scheduling Covid-19 vaccination appointments. Delivers healthcare information to millions of Americans who need to maneuver through complicated healthcare plans. Provides vital information to callers by phone, webchat, or written correspondence. Displays excellent written and verbal communication skills with internal and external customers. Completes associated tasks according to the established guidelines Meets Quality Assurance (QA) and other key performance metrics.

 Provided instructions and organized the classroom environment to enhance student learning during the period of absence of the regular classroom teacher. Strictly followed the provided curriculum and lesson plans.  Established and maintained order within the classroom. Maintained a classroom environment conductive to effective learning.  Executed all necessary and reasonable precautions to protect students, materials, equipment, and facilities.  Encouraged the students to take part in the extracurricular activities.  Assisted in upholding and enforcing school rules, administrative regulations, and School Board Policies.  Evaluated and provided daily reports to give account of any information pertaining to the events of the day.

 Provided a variety of routine administrative services for county departments and divisions.  Worked with confidential documents and information, verified forms and documents for accuracy, files, sorts, produced copies, composed correspondence and e-mails, took messages, retrieved voice messages, and routed calls to appropriate parties. Wrote policies and procedures for the Data Analysis Unit to include instituting and revising internal work policies.  Identified and gathered research materials. Synthesized and edited research findings and technical data. Determined relevance of data and prepared background papers and technical summaries. Provided technical guidance and training to incoming clerical staff to include preparing written procedures, assigning work, and reviewing completed work of clerical staff. Independently performed complex clerical work to include reading and interpreting tables, charts, and graphs.  Executed simple program and project assessments using innovative statistical techniques. Reviewed a variety of reports, forms, and records for accuracy, completeness, and compliance with ordinances.  Collected and organized various types of data from outside agencies and assists with developing evaluation designs and research plans.  Assisted in creating databases and running queries to generate ongoing reports and specialty reports such as adhoc reports.  Participated in various meetings, forums, and focus groups and reports information back to management.  Gathered data to assist management in making administrative and operational decisions.  Assisted in data entry from program evaluation tools such as surveys, questionnaires, and focus group narratives.

 Conducted in-depth field investigations to include personal interviews of subject, family members, neighbors, former and current employers and co-workers. Performed extensive record searches to include police and criminal history records, court records, and financial statements.  Researched, located, obtained and verified pertinent information regarding individuals to present to an adjudication board.  Thoroughly explained the security clearance process to include purpose, policies, and procedures to all parties involved and/or interviewed.  Compiled and prepared written investigative reports of findings and outcomes to determine case of action, eligibility, and level of security clearance.  Maintained hard copies and computerized database of information obtained relating to investigations and findings. Maintained a Top-Secret Security Clearance.

 Supervised five entry-level employees to include training, staff development, and conducting semiannual performance reviews.  Interviewed, selected, and performed orientations for new hires to include obtaining and processing all required human resource documents.  Directed work sequence, assigned tasks, and evaluated completed assignments.  Implemented corrective actions and performance plans based on evaluations.  Received funds for merchandise, maintained inventory, answered telephones.  Handled large sums of cash. Balanced cash drawers daily.  Processed incoming mail, fax, and electronic correspondence. Displayed excellent written and verbal communication skills with internal and external customers. Verified timesheets, approved and denied requests for time off, maintained attendance records, and processed payroll for five employees. Demonstrated professionalism while motivating employees to improve the quality and quantity of their work.