Joanna A. Email & Phone Number

 Manage the growth and development of the Operations team, conduct performance reviews, team observations, and set team priorities  Serve as the operational leader who manages all schoolwide operations including events, family communication, Covid protocols, facilities and aesthetics, student enrollment, in-school systems and after-school programs.

 Recruited by Operations Management to improve operational excellence at the Upper West campus Lead the operations team by training Operations Associates and supporting them in meeting weekly deliverables Fostered and maintained strong relationships with building partners, faculty, families and staff Supported new BOM with managing all operations of.

 Identified underperforming school systems using data metrics to maximize efficiency Coordinated logistics for all school events by overseeing food allocation/distribution, seating arrangements, technology set-up, etc.  Acted as the main purchaser of inventory for the school, developing and maintaining relationships with third party vendors to track and.

 Provided high quality IT solutions for students/faculty/staff by developing algorithms to solve their software and hardware issues

 Utilized Microsoft Project to facilitate the development of a new Project Management tool (PMbook) to help PMs manage their projects.  Managed interns within the Project Management Office (PMO). Ran Agile scrum meetings daily (scrum master), planned sprints, facilitated prototype and usability testing, managed risks/issues, created product backlog.

 Ran SQL queries to analyze information, worked alongside software developers, analysts, and a project manager to complete frequent sprint tasks in a timely manner. Participated in discussions with the CEO concerning improving company operations which led to an Intern Council being created