Joanna A. Email & Phone Number

Washington, Dc, Us

 Manage the growth and development of the Operations team, conduct performance reviews, team observations, and set team priorities  Serve as the operational leader who manages all schoolwide operations including events, family communication, Covid protocols, facilities and aesthetics, student enrollment, in-school systems and after-school programs Oversee the custodial team, cafeteria staff, safety agents, school nurse, 50+ faculty and 500+ students Onboard new staff members and train all staff on operational initiatives weekly Create, implement and enforce school policies and procedures to ensure the health and safety of students, faculty and families Manage school budget of $800,000, approve expense reports, process purchase orders and oversee monthly spending

 Recruited by Operations Management to improve operational excellence at the Upper West campus Lead the operations team by training Operations Associates and supporting them in meeting weekly deliverables Fostered and maintained strong relationships with building partners, faculty, families and staff Supported new BOM with managing all operations of the organization, creating efficient systems to adjust to remote learning model

 Identified underperforming school systems using data metrics to maximize efficiency Coordinated logistics for all school events by overseeing food allocation/distribution, seating arrangements, technology set-up, etc.  Acted as the main purchaser of inventory for the school, developing and maintaining relationships with third party vendors to track and order inventory for events, food, furniture, classroom resources, etc. Oversaw and enforced policies and procedures within the school community, ensuring high levels of aesthetics and safety Managed project backlog for the Operations team and helped to ensure that monthly outcomes were met Trained teachers and staff on technologies and provided technical support Used internal tracking methods to efficiently manage facilities, scholar health, budgeting and procurement initiatives

 Provided high quality IT solutions for students/faculty/staff by developing algorithms to solve their software and hardware issues

 Utilized Microsoft Project to facilitate the development of a new Project Management tool (PMbook) to help PMs manage their projects.  Managed interns within the Project Management Office (PMO). Ran Agile scrum meetings daily (scrum master), planned sprints, facilitated prototype and usability testing, managed risks/issues, created product backlog, ensured project progress

 Ran SQL queries to analyze information, worked alongside software developers, analysts, and a project manager to complete frequent sprint tasks in a timely manner. Participated in discussions with the CEO concerning improving company operations which led to an Intern Council being created