Joanna Bacon Email & Phone Number

Austin, Texas Area

Austin, Texas Area

Austin, Texas Area

Served as primary global liaison between Dell's eCommerce organization ($7B annual rev), executive core team and data infrastructure team for all incoming requests and projects.• Defined requirement parameters for the development and implementation of diverse data driven reporting requests and projects. (avg 550 global requests annually)• Improved user satisfaction 10% and saved 2 FTE heads by developing an automated single point of entry for intake management, metrics, report hosting, and document sharing. (Sharepoint)• Led the development and implementation of a team capacity model providing intelligence needed to maintain day-to-day operations, level load, prioritization, and protect team's quality of life.• Established global data and metric governance council to ensure quality assurance, standardized policies, and process documentation. (passed corporate audit 100% each year)• Global Engagement team lead (10 team members)

Austin, Texas Area

Responsible for creating and implementing data driven solutions supporting key business decisions across Sales, Finance, Marketing, and Operations. (required to write intermediate SQL code)• Create, maintain, and support global eCommerce organization reporting ($7b annual rev)• Effectively served as a project manager for a corporate wide data infrastructure project enabling additional reporting capabilities as well as further automation.• Created corporate-wide "how to" training videos on how to utilize global OLAP reporting suite. (Camtasia)• Served as "absolutely critical" initiative mentor, leading to an estimated 20% improvement in team productivity.

Austin, Texas Area

Manage Large Enterprise (up to $750m YRLY) pages to ensure standard customized configuration are available, with little to no friction with order automation. (automation up 20 points in 2 years)• Increased order automation by 20 points, with an estimated OPEX savings of $450K over 2 years. (91% frictionless)• Served as project manager on a business process improvement initiative to increase order automation. Effectively saving the company $500k in OPEX the first year.• Account liaison between, sales teams, eSupport, and customer with 100% customer satisfaction.• Successfully maintained great sales team relationships (20 sales teams)

Austin, Texas Area

Served as order management lead of incoming purchase orders and maintain online purchase transactions/ revenue for set Large Enterprise accounts (up to $750M YRLY per account)• Due to my efforts of increasing order automation (92% frictionless), I assisted in pioneering a corporate wide frictionless initiative due to my efforts of increasing order automation.• Managed the upkeep of standard online products and custom account settings (less than 5% downtime).• Celebrated liaison between sales team and external customers where I earned numerous awards including VIP. • Project team member of sales optimization project, where we successfully gave back an average of 1.5 hours selling time per day back to each sales team member

Austin, Texas Area

Responsible for creating customer base and retaining revenue. business to business selling of telecommunication products in designated region. Proficient knowledge of telecom-products including dedicated data services and switch phone service. Close contact with management and executive level customers

Austin, Texas Area

Responsible for business to business development of inside sales prospects. Liaison between the client and DMG. Operational duties over outbound marketing reps

Austin, Texas Area

Online support for technical/customer service questions Dell’s consumer market. Marketing Liaison - Compiled weekly/monthly reports in order to stay above the competition. Web Online strategy team - present recommendations to better Dell’s web page.

Austin, Texas Area

Technical and Facility Support point of contact for Austin Call center. Maintain system up time for the Austin MCI Telemarketing and Customer Service call center.

Education record

Education record

Music Theory And Composition

Music Theory And Composition

Activities and Societies: Musical Theatre