Joanna Banks Email & Phone Number

London

London, England, United Kingdom

Responsibilities - Responsible for training all staff across all offices and retail centres.- Responsible for all technology project communications across the business.- Leading Change projects, from identifying and working closely with Change Champions, planning and running UAT, communicating with stakeholders through a variety of channels. Through to planning and delivering the training plan and ensuring the change was embedded into the business with a successful BAU plan.- Responsible for planning and running all New Starters Tech Training, running their tech inductions, training them on the apps and running tours of building/ our London sites.- Working closely with the Head of IT, Service Desk, Business Applications team, to ensure all technology projects are delivered on time in the most cost effective way with minimum disruption to the end user.- Planning and creating all training documentation, videos, microsites, online/ physical guidesWorking with Microsoft and 3rd party suppliers to ensure business is aware of any upcoming technology changes, new features and updates.- Delivering innovative training on all Microsoft apps, Microsoft Office 365, including, SharePoint, OneDrive, OneNote, Microsoft Teams and Windows 10.- Training the entire company on financial systems, and specific British Land on prem apps.Improving communication links across the whole business in innovative ways.

London, United Kingdom

Training Ofcom staff on a Surface Pro roll out and Office 365 Training.

London, United Kingdom

• Proactively supporting the largest Commercial Property company in the UK with their Surface Pro roll-out and introduction of Microsoft Office 365 on Windows 10. • The company are upgrading technology to Surface Pros and implementing Microsoft Office 365. They are also replacing telephony systems with Skype for Business. I am part of a team of trainers brought in to ensure the smooth transition and adoption of new technology. • The role involves Change Management with a huge Head Office relocation, enabling new ways of working and enabling a companywide behaviour change. • My role involves configuring Surface Pro 4 devices; configuring Microsoft OneDrive, and Microsoft Outlook. Also responsible for pairing device with Surface Pen hardware, and training on the Surface Hubs. As well as ongoing In-house group training support for Surface Pro, Microsoft OneNote , Microsoft One Drive and Skype for Business. I also train on downloading and using the relevant apps on mobile phones.• I created the training material for the courses, involving presentations, script's, QRGs and videos. We created a microsite to host the material in an easy to use way to encourage self learning. I also schedule the sessions to ensure all staff had the opportunity of face to face training.• From VIP sessions to PA sessions, Q&A drop ins, remote support and on site regional training. This project has been a huge success at Head Office and we are now rolling out to all of the regions.

Bradford, United Kingdom

● Working on the Morrisons Google Apps Change Project, involved a combination of Training and Change Management.● Working very closely with Head Office in Bradford we started the project there then rolled it out regionally.● Due to the size of the work force I created the course content and led Train the Trainer sessions around the country, ensuring staff were equipped to support their regions. I also managed a help desk to support the regional rollout.

London

• Working in the Technology department, on the Love Your Mac project team. We were tasked with ensuring all staff upgraded their OS and also encouraged them to take more responsibility for their Mac.• The training is part of an ongoing Change Project, the Love Your Mac Project, to change the way 6000 staff, use their Mac. • The role also involved creating the LYM website, producing training materials, session planning and creating internal comms to target users in a variety of ways.

London, United Kingdom

• Moving form Lotus Notes to a cloud based solution, Google Apps, was a huge Change Project for this leading retailer.• I was part of the Training team delivering transformational Google Apps to the John Lewis Partnership. I delivered training to Senior Management at Head Office, and then led a team of trainers with the national roll out to Partners in store, Distribution and Manufacturing Partners. • I ran 1-2-1 VIP sessions, PA sessions and classroom based sessions with up to 30 partners at varying levels in each session.

London, United Kingdom

For six years, Ultimate Asset had been bringing together the most talented and motivated people in the digital sector. Ultimate Asset’s team of consultants had over 35 years combined experience of commercial roles within digital. I was bought on board to grow existing business and head up all client side recruitment. With a focus on retail and entertainment across all verticals I drove this side of the business. From my previous recruitment role at Price Jamieson and industry roles within FMCG and media owner side I had established a strong client side network of leading clients and outstanding candidates within online marketing, online media and e-commerce.

London, United Kingdom

Dahling is a boutique recruitment consultancy specialising in the search and selection of creative individuals with a particular focus on Integrated agencies, Dahling worked closely with candidates to understand their individuals aspirations, offering advice and guidance before contacting a select number of clients. They also offered clients support and consultative advice on job specs, salaries and team structures.I headed up all Digital recruitment at Dahling, working closely with media agencies and media owners. I used my extensive network to introduce Dahling to a number of clients and candidates at a mid- senior level.

London, United Kingdom

My role of Digital Account Director was a very proactive role. Looking after 6 major UK advertising agencies, including MGOMD, OMD, PHD, and i-LEVEL.My role was to represent Bauer Digital and meet with my agencies regularly. I met with people at all levels of the agencies to sell in Bauer's proposition. I was responsible for executing all display and creative advertising partnerships to achieve a personal annual budget of £1.7m and a team annual budget of £7.2 million.I also worked on briefs with other teams in Bauer, including Editorial, Cross Media and Mobile, to provide the most effective media solution for our agencies and clients. This role gave me invaluable experience of how media owners and agencies work and also meant I had an extensive network of contacts on both sides at all levels.

London, United Kingdom

I worked in the Digital Team at Price Jamieson. We were the largest and most profitable team in the company and I was one of the top 10 billers. I exceeded my targets every quarter, and was in the top three for highest billers in Q4 2008.I managed a portfolio of clients that I built strong relationships with. With a real focus on building and maintaining relationships I billed consistently, especially within the retail sector. My top clients included M&S, Mothercare and Tesco.

London

My first role in recruitment, and my first role in London! A good introduction to the world of recruitment, as PSD provided a great training programme. We were targeted heavily on client and candidate meetings, so I was thrown in at the deep end which was the best way to learn.

Poole- Dorset

I was bought on as Marketing Assistant to assist the marketing team. I was soon promoted to Assistant Brand Manager on Crisbread, and then to Brand Manager.I looked after all brand marketing for Crispbread. This included managing the TV campaigns and redesigning all packaging, including on pack promotions and NPD.During my time at Ryvita we successfully launched Ryvita Pumpkin seed and oat and Ryvita Sunflower seed and oat, introducing a new boxed pack format and creating an innovative marketing and TV campaign to support the launch. Working on the TV campaign included managing the London Advertising and Media Planning and Buying agencies which was a very exciting part of my role.

2:1, Communication Studies

Education record