Joanna Thijssen- Bots Email & Phone Number

Amsterdam, Noord-Holland, Nederland

Leeuwarden, Friesland, Nederland

Amsterdam

Den Haag En Omgeving, Nederland

At Aegon NL I worked as a Product Owner of our Agile (Salesforce) Customer Journey Team. We focused on the Digitalisation of the Journeys (f.e. 'Moving' and 'Divorce') as important Life Events that concern the financial situation of our customers.

The Hague Area, Netherlands

Consultancy Project @ the Corporate Center of Aegon N.V. - Brand & Customer Strategy (grade: 8.0). The deliverables were based on the improvement of the 'Branded Customer Experience' of the entire organization.

Presented my findings on the international Customer Loyalty Forum in Budapest (October 2015) for 50+ senior managers. As part of the project I researched the Customer Experience of two specific Service Centers; Aegon Advice and KNAB Bank (by using the Service Design Methodology).

Amsterdam En Omgeving, Nederland

Part time during my masters: Welcoming guests at the headquarters of Brunel (Amsterdam) and performing back & front office activities.

Zwolle En Omgeving, Nederland

Librije Beheer BV is the holding company of Restaurant De Librije***, Restaurant Librije's Zusje**, Librije's Hotel*****, Cookery and Wineschool Librije's Atelier and Food on Tour. All based on the philosophy of Jonnie and Thérèse Boer: 'perfect quality and service'.

The company entrusted me with all kinds of responsibilities, which resulted in a fantastic experience. I supported the marketing and sales department, hotelmanager and owners with extremely varied tasks based on (online) marketing, external/internal communication and sales activities.

Thailand

Marriott International is an American hotel chain and has more than 3,700 properties in over 74 countries around the world. As part of my education at Hotel Management School Maastricht an internship at supervisory level and part of the management team.

Mainly responsible for guest relations and front office activities such as: full check-in/out procedures, airline check-in/out, membership procedures, limo services, complaint handling, customer relationship, update upsell incentives administration, cash/creditcard payments and control, supervise colleagues and part of management team and therefore responsible for several ‘’Manager on Duty’’ duties.

Blackbelt

Greenbelt

Master Of Business Administration (Mba), Intern. Hospitality Management (Customer Experience)

Thesis: Improving Branded Customer Experience by implementing Hospitality Principles within the Financial Services Industry (grade 8.0)..

Premaster, Business Administration

Thesis: The link between Supplier Integration and Firm Performance in the Hospitality Industry (grade: 8.5)

Bachelor Of Business Administration (B.B.A.), Hotel Management

Activities and Societies: • Member of the Student Union “Amphitryon” related to the Hotel Management School Maastricht, responsible.

Pre-University Education (Vwo), Economics And Society