Joanna Bugbee Email & Phone Number

Saint Paul, Mn, Us

Saint Paul, Mn, Us

Northeast Youth & Family Services is a community-driven, trauma-informed, and culturally responsive mental health and community service agency. We serve clients of all ages and specialize in supporting youth and their families. Our commitment to equity, authenticity, and community-driven services provides hope for many in our community who face financial, cultural, linguistic, and logistical barriers to care.Programs include clinic-based and telehealth counseling for all ages, school-based services, diversion programming for youth, community connections programming for isolated youth, community advocate services, and domestic and sexual violence advocacy and therapy services.

Customer journey leader for Enroll & Onboard Journey team focused on improving the omni-channel customer experience for new to Humana members.

Eden Prairie, Mn

Product leader for an enterprise technology product that integrates consumer focused healthcare data to answer commonly asked questions. Supporting over 56 UnitedHealth Group (UHG) applications servicing all channels mobile, portal and call center agents to improve the member’s experience. • Led new business engagement and marketing by clearly communicating our product vision, current product capabilities and emerging capabilities.• Managed strategic business partner relationships with key leaders within UHC and Optum lines of business. Responsible for identifying business needs that align with our product vision and capabilities to create a product roadmap to enable business value for UHG. • Represented the voice of the customer and advocate to drive business value and a positive member experience forward. Identified the need to improve foundational product performance, based on emerging business requirements, which led to a product re-platform to open source technologies. Resulting in a 90% improvement in API response time with 50X the call volume for a dramatically improved member experience and the ability to scale with business growth.• Led prioritization discussions with product teams and business stakeholders across multiple lines of business to ensure that the right work is being prioritized, based on business benefit, when demand exceeds product team capacity. Excel at taking complex messages and breaking them down into easy to understand business value and priorities for stakeholders.• Financial oversight of $20M capital and $5.2M O&M funding needed to support the product team and 12 scrum teams supporting Consumer360. • Oversee the data and use rights governance, privacy and security compliance for the product to ensure that our product is compliant with regulatory and customer contractual requirements to secure a members data.

Greater Minneapolis-St. Paul Area