Client: Raymond James Financial, Enterprise Services

Client: Bank of Oklahoma, Consumer DigitalAnalyze and visualize digital changes necessary to provide a great digital experience for users online via a web portal or mobile applications.Decomposition and estimation of business epics provided by the product owner into development tasks, development spikes, or user stories for sprint planning.Participate in Daily Scrum team meetings, JAD/Brainstorming sessions, UX design, Sprint Planning, Sprint Refinement in order to prepare product backlog and sprint cycles for the development teams in order to support product life cycle and product roadmap. Analysis and review of User Interface prototype details with product manager, product owners, and UX designers in order to gather feedback and changes to product features.Analysis of the existing system functionality, RESTFUL API, User Interfaces for web portals and mobile applications, cross functional micro services integration, and other integration layers for user story mapping to support product features.Creation of miro boards for brainstorming/JAD sessions, architecture reviews of product features to provide a Visualization to business and technical teams.Creation and linking of documentation in Confluence and Jira for user stories, tasks, spike.Collaborate with cross functional software engineering teams (IT departments), product owners, and business teams, and operational teams in order to create spikes, user stories, tasks for software engineering teams to support planning features of a product in line with roadmap or corporate strategy.Participate in end of Sprint Demonstrations in order to support product life cycle and product roadmap in effort to gain feedback on feature delivery and expectations from the operational and business teams.Participate in team Sprint Retrospectives in an effort to provide insight that may help or assist the teams in future Sprint cycles.UAT Testing to ensure features design and functionality meets expectations.

Client: Centene HealthcareDecomposition of business epics provided by the business product owners and map into technical user stories for development teams.Participate in Daily Scrum team meetings, JAD/Brainstorming sessions, Data Model reviews, Sprint Planning, Sprint Grooming in order to prepare product backlog and sprint cycles for the development teams in order to support product life cycle and product roadmap. Analysis and review of User Interface prototype details with business product owners in order to gather feedback and changes to product features.Analysis of the existing and legacy system functionality, RESTFUL API, User Interfaces, cross functional micro services integration, and other integration layers for user story mapping to support product features.Analysis testing results of user stores in order to ensure product feature is working as expected prior to deployment to other test regions.Creation of MS Visio diagrams that outline the system processes and product features to provide a Visualization to business and technical teams.Creation and linking of documentation (i.e., system interaction and technical design, strategy and background of features, mapping, diagrams, recordings, use cases, sprint plans, etc.) of epics and user stories details within Confluence pages and JIRA user stories.Collaborate with cross functional software engineering teams (IT departments), business product owner teams, and business teams in order to create technical product user stories for software engineering teams to support features of a products in line with business roadmap or corporate strategy.Participate in end of Sprint Demonstrations in order to support product life cycle and product roadmap in effort to gain feedback on feature delivery and expectations from the business product owners and business teams.Participate in team Sprint Retrospectives in an effort to provide insight that may help or assist the teams in future Sprint cycles.

Re-Imagining Applications for the Future. Are you ready for Innovation?Receive, evaluate, track, categorize, rank, estimate, prioritize, and report on product Ideation and review against the company strategic initiatives.Review of Ideation requests in order for Executive team to define budgets, group with corporate strategy in Product roadmap planning..Create and maintain the Product Vision, maintain the Product roadmap, and generation and prioritization for backlog of work for the Regulatory & Compliance products.Create and maintain the solution vision, roadmap, and backlog of work for the Regulatory & Compliance products.Key decision maker for Product Vision and has responsibility for prioritizing the feature and functionality to be delivered from the Product roadmap and create a partnership with the Project Agile Scrum teams during the Product Execution phase.Create project dashboard into Jira Tool for tracking of the product backlog, user stories, budget/bottom line accountability, and burn down chart.Responsible for collaboration with cross functional architecture and Software engineering teams (IT departments), Product marketing teams, legal teams, sales teams, account executive teams, business operations team, and corporate executive teams in creating technical product roadmaps, optimizing offerings in line with business cost saving initiatives or corporate strategy.Translation of user and business value and business needs into product backlog items to achieve "definition of ready”.Create a business plan/strategy for product line and generatte a lean canvas for the roadmap features and functions to be delivered.Create Product Specifications documentation (i.e. KPI/SLA controls, access control, security controls, security requirements, Regulatory Governance specifications, Compliance Governance specifications, business and IT risk assessments, API specifications, score cards, and reporting requirements.Solve real-time customer problems.

Global Resource management oversight for regulatory projects, product development projects for all IT applications, and product support projects requiring a business analyst or technical writer resource.Review and approval of stakeholder, functional, non-functional requirements, use cases, user stories, process flows, traceability matrix, technical documentation (i.e. access controls, security controls, application database and data dictionary details, etc.), and other project artifacts developed by the business analyst or technical writers.Create metrics/controls, create audit reporting, coaching of business analyst, technical writers, and other cross functional teams.Leading meetings, initiating brainstorming and JAD sessions, and collaborating with cross functional teams, and providing presentations to a variety of Executives, IT leadership, customers, IT Agile development teams to facilitate the key discussions in an effort to gain engagement and collaboration within the teams.Create a collaboration and teamwork environment in order to build key relationships to achieve project goals and objectives.Proactively assist teams in reviewing root cause analysis to troubleshoot project roadblocks and issues to determine a potential solution for a corrective action.Hiring and interviewing of business analyst and technical writer candidates.Review of budget and resource capacity details for business analyst and technical writer tasks.Review/approval of weekly time sheets for business analysts and technical writers.Manage and update Business Analyst SharePoint site for all internal users by product line.Established a training Program Development plan for the entire Product Engineering team for all IT applications including Portal applications, billing application, finance applications, Enrollment application, Documentation retrieval applications, back office business tools, and Business Intelligence applications.

Conduct Project interviews/sessions to gather information and meeting minutes for Stakeholder, Non-Functional, and System Functional requirements.Requirement gathering and conduct Deep Dive sessions to mitigate planning & solutions to complex system issues.Prepare and communicate effectively on high quality Requirements Management plan, Stakeholder, Non-Functional, or System requirements, User/Stories/Use Case documentation, business and system process flow diagrams that support various product(s) or projects.Coach Internal cross functional team(s) (i.e. QA, Product Software Development, Production Support, Business, etc.) on EDI 834, TA1, 999, 997, and BAA Input and Output data content. (Acting Company-wide SME for Enrollment and EDI transaction processing)Development and maintenance of EDI Mapping Crosswalk documentation, includes but not limited to XML, EDI 834, Cobol Copybooks, and DB2 Database information systems.Assist and review implementation, mapping of cobol copybook fields to database (DB2) table/fields, XML integration, and ITX/WTX mapping of enrollment data.Review testing plans, system design, system architecture details for project traceability against requirements.Deep dive investigation and root cause analysis, and focused system analysis for technical issues encountered by the business to assist customer support teams for any production related issues in order to determine a recommended product solution.Review of Business systems and conduct system analysis for recommended product solutions.Creation of MS Visio diagrams that outline the business processes and product to provide a Visualization to business and technical teams in an effort to provide Process Improvement.Create data analytics to provide data Visualization techniques and models in order to influence keys areas needing continuous improvement to benefit business value and business needs and key metrics for KPI and SLA access controls and measurements.

SME & Business Analyst for EDI Analysis of x12 834, 837, and other proprietary electronic file formatsFile Load of EDI Data using EDI translation tool & PL SQL Test ScriptsAnalysis of EDI mapping and translation toolAnalysis of EDI database mappingAnalysis using PL SQL Query toolsDevelopment of EDI Mapping Guides, Database Crosswalks, Companion DocumentationDevelopment of EDI workflow diagramsDevelopment of Use CasesDevelopment & Execution of Test Plan, Test Cases, and Test ScriptsExecution of System Integration TestingExecution of User acceptance testingProduction Support

Implementation, Project Planning & Management for deploying Global Electronic Supplier Invoicing solutions via the Oracle's Accounts Payable Procure to Pay application (P2P) utilizing the following electronic formats CSV, Flat File, EDI ANSI 810, 824, CXML formats or the third party Ariba Supplier Network and integration of a new workflow process for Accounts Payable.Tasks performed involve supplier PO & invoice analysis, quality assurance testing, business requirement documentation, project management documentation, SOX compliance documentation, migration of supplier from paper to electronic methods, electronic trading partner setup, secure file transfer protocol, business and risk assessments and daily & weekly conference calls.Special projects includes a migration of GL accounts of internal business users for specific countries. Processing of Key account exception messages.Supervision and training of temporary staff members

Project Planning & Management for deploying Electronic Claim Submission for Trading Partners to Payers (3000+) and Clearinghouses via the Caremedic proprietary applications utilizing the following electronic formats NSF, EDI ANSI 277, 837I, 837P, 835, 997, TA1 and unsolicited 277 formats.Tasks performed involve Trading partner setup, claim analysis, quality assurance testing, business and payer requirement documentation, project management documentation, migration of trading partner payers' from paper to electronic methods, new payer or clearinghouse setup, setup of secure file transfer protocols, business and risk assessments.Special projects includes:--Payer information database--NPI migration project--HIPAA migration project from electronic Proprietary/NSF to 837I/837P formats--Special customer account handling--Deployment/Testing of New Alpha products--Training of internal/external business users--SME for Healthcare Revenue Cycle Management--SME for electronic transactions--Assistance in software migrations/upgrades--Assist Product Director with software enhancement business requirements

Managed a team of 5 Quality Assurance Testers and 2 Technical Writers with responsibility of managing quality assurance, software release management, and user documentation for proprietary software applications.Tasks include measurement, management and monitoring of staff, software releases, and user documentation for quality business improvements.Special Projects include:--Setup of UAT environments--Y2K project--Installshield installation programs--Major software upgrades--Major software integrations--Standardization of Quality Assurance/Development release processes--Standardization of Software Import Routines--HIPAA 837 Gap/System Analysis & Documentation--Training of Internal Staff on HIPAA ANSI X12 electronic formats--HIPAA Quality Assurance Project Plans--HIPAA Companion Guides--User CBT Tutorials using Macromedia Authorware--Software Help file using Robohelp--User Quick Reference Materials--User Guides soft & hardcopies--Release website for customers--Release schedule for each product line

Software Support & Training for proprietary applications to external business users. Tasks include report and tracking of customer issues and performing on-site or phone training of business users.Special projects include:--Define & Document Payer compliance rules--Create Payer/Trading Partner internal database--30% Travel

Software Support & Training for proprietary applications to external business users. Review and implementation of Payer regulatory changes.Tasks include report and tracking of customer issues and performing on-site or phone training of business users, and review or implemenation of payer or clearinghouse regulatory changes for Institutional and Professional claims.Special Projects include:--On-site Installation of proprietary software--Handling of special customer accounts--Support all training staff (7)--Software Quality Assurance Testing--Implement Training Manuals for internal/external business users--95-100% Travel

Coordination of staff and monitoring of daily lab requistion data entry, billing, payments, and collections for Clinical Laboratory.Special Projects included:--Implementation of IDX system front-end editing--Implementation of correct coding of lab panels--Implementation of small balance write-off process--Implementation of correct coding of lab requisitions by certified coder

Coordination of daily scheduling, data entry, medical records updates, billing, payments, prescription calls to pharmacies, and collections for Ophthalmology office.Special projects include:--Medical assistant--Patient registration

Coordination of daily data entry, billing, payments, and collections for group of Radiologists.

Coordination of daily data entry, billing, payments, and collections for Home Dialysis Company.Special Projects include:--Manual GL entry adjustments and write-off amounts--Monthly Profit/Loss report