Joanna C. Email & Phone Number

I am a seasoned Key Account Manager and Customer Success professional with over a decade of expertise in managing high-value accounts, elevating client relationships, and driving both customer satisfaction and revenue growth. My specialization in SaaS sales, post-sales engagement, and the full customer lifecycle—from onboarding to renewals—ensures clients derive maximum value through strategic, consultative account management.My experience extends to distributor management, where I ensure proper program management, training, and market integration, optimizing performance and driving revenue in new markets. I am adept at leading cross-functional teams to deliver results, build trust with clients, and exceed revenue and retention targets.With a strong background in consultative selling, market analysis, and pricing strategy, I excel at aligning customer needs with strategic business goals. My technical expertise in Salesforce, SAP, and advanced pricing tools allows me to optimize operations and build lasting client partnerships.Passionate about leveraging data to enhance decision-making, I am committed to delivering value and exceeding expectations, whether working with distributors or direct clients.

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  Key Account Manager

  Simpleshow

  Apr 2023 - Present - Hong Kong Sar

  • Managed the entire customer lifecycle for key accounts, including Fortune 500 companies and large local corporations, delivering tailored SaaS solutions that addressed communication challenges. Ensured smooth onboarding, proactive engagement, and high renewal rates.• Drove client satisfaction and retention by collaborating closely with Customer Success and Project Management teams, implementing strategic post-sales initiatives, and identifying opportunities for upsell and expansion.• Led in-depth discovery sessions in onboarding process to understand clients’ business communication challenges and guided them in leveraging the full capabilities of the SaaS platform. Helped clients simplify complex messages in an engaging way, demonstrating the value and impact of precise communication.• Managed a pipeline of high-value accounts, ensuring accurate forecasting, timely renewals, and seamless cross-team collaboration across Sales, Project Management, and Operations.• Fostered long-term partnerships with key decision-makers, ensuring continuous engagement and providing strategic advice on best practices to maximize ROI, resulting in increased account renewals.

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  Hong Kong Baptist University

  Bachelor Of Arts - Ba