Joanna Destefano Email & Phone Number

Indianapolis, Indiana, United States

•Responsible for meeting monthly sales targets, as well as the overall success of the venue•Oversees the client relationship from initial inquiry to final booking; including tours, explanation of contracts and venue policies and upselling additional services•Serves as event planner and day of coordinator for weddings and special events; assisting clients with décor, setup, timeline and vendor relationships•Network with local vendors, as well as local professional groups to identify opportunities for new events•Manages contractors for routine maintenance and venue upkeep•Host team weekly meetings to confirm event schedules, discuss client interactions, workflows, and change requests

Boca Raton, Fl

•Coordinate, organize, and plan all external and large-scale events within the Student Union•Collect and ensure that all required paperwork such as liability insurance and all necessary documentation is on file for all events•Prepare appropriate contracts, invoices, reports and ongoing correspondence for events•Created and maintain an external book of business used to track all inquiries, follow up with previous clients and maintain relationships•Serve as the departmental liaison at community events to build relations with organizations within Boca Raton and throughout Palm Beach County •Collaborate with the catering department to direct room setup requirements as well as with campus Police, Business Services, and Traffic & Parking

Old Brookville, Ny

• Supported the sales department and team with all sales related tasks• Arranged and gave tours to prospective clients, discussing the history and logistics of the Mansion• Generated, proposed, and reviewed contracts and sample menus with potential clients• Attended weekly BEO meetings with the sales team, culinary, service and housekeeping team for set-up, logistics and execution of events• Ensured that any updates requested by clients were immediately forwarded to the departments that are affected by the change• Communicated to the service, housekeeping and culinary team if set-ups, cleanliness of the mansion or food requirements were not meeting the pre- or post-expectation of the clients• Maintained relationships with past clients for future business using Caterease

Stony Brook, Ny

•Managed the process for facility reservations at the Student Activities Center for students, departments, conferences, and special events in accordance with University policies and procedures•Coordinated all aspects of the billing procedures applicable to facility use, setups/breakdowns, audio/visual, catering, extended building hours, etc.•Supervised graduate and undergraduate reservations student staff. Responsible for hiring, training, scheduling, and efficiency of staff•Served as the advance level support user in 25Live for the Facilities Operations department and supporting offices•Maintained space and resource inventory in 25Live

Rockville Centre, New York

• Supported Operations and Event team in order to efficiently execute monthly executive-level events• Followed all event processes from initial contact with vendors through on-site implementation at event• Helped cultivate relationships with outside vendors (restaurants, hotels, travel and transportation agencies, etc.)• Worked with team to create themed dinners for events• Assisted in creating and maintaining the lists of attendees, speakers, sponsors and vendors• Organized 1:1 meetings with on-site participants and event sponsors

Stony Brook, Ny

•Created and facilitated campus-wide social and educational programs and events targeted to over 6500 students; collaborated with necessary stakeholders and marketing teams•Coordinated student mentorship program with over 150 participants; served as liaison between mentors and mentees throughout communication processes•Assisted with daily operations; conducted frontline office management and addressed questions and concerns of campus-wide clientele•Managed annual calendar of events for several student groups which the office supervised •Presented orientation content to 1500-2000 incoming commuter students •Assessed programs and initiatives and reviewed data to improve effectiveness and efficiency •Evaluated resources and budgets associated with events

Lake Grove, Ny

• Trained, supervised and evaluated sales associates • Managed bi-weekly merchandise layouts and weekly marketing updates• Completed and verified daily cash deposits of over $5000 and handled closing duties

Bachelor Of Arts (Ba), Business Administration, Management And Operations

Activities and Societies: Commuter Assistant Program

Hospitality & Tourism Management Certificate