Joanna Lines Email & Phone Number

Milton Keynes, GB

Milton Keynes, England, United Kingdom

• Initially appointed to conduct a discovery phase of the programme, which had been paused following a change of leadership of the programme and the organisation, to address the findings of an audit report that had been.
• Successfully presented my findings of the discovery phase I undertook to the Route Services Exec leading to the programme resuming and appointment as Programme Director.
• Efficiently convened and managed a refreshed programme steering board with Exec Sponsor, regional and functional representation.
• Prioritised the implementation of several improvements to address recommendations highlighted in the audit report to strengthen programme governance, improve stakeholder engagement, and ensure that costs and benefits.
• Strategically instigated comprehensive qualitative analysis of possible delivery model options (comprising fleet, maintenance and ops, instrumentation, data collection and analysis) to replace the existing IM service.
• Successfully directed the creation of a complete and accurate technical specification for the future IM service ensuring it has been written so that a prospective supplier can understand Network Rail’s requirements.

Milton Keynes, England, United Kingdom

• Appointed to design and lead the transformation programme for the North West Route to drive the required business and cultural organisational change to meet the route’s strategic objectives and deliver improvements for.
• Effectively led on setting the transformation approach and strategy for the route, establishing clear objectives that aligned the transformation outcomes to the regional ‘Strategic Musts’.
• Successfully led the creation of the North West route problem statement structuring it to support the regional Strategic Musts and provide a compelling narrative to support the creation of a transformation change.
• Efficiently led the programme management and planning for the North West route for Eurovision 2023 to ensure that Network Rail was able to offer a safe and reliable service during the event, whilst also protecting the.

Milton Keynes, England, United Kingdom

• Responsibilities included managing the 21st Century Operations portfolio and overseeing its various aspects. The role required strategic planning, stakeholder engagement, and programme management. The portfolio had.
• Effectively established, managed, and chaired the Railway Operations Group (ROG) steering board meeting that is attended by NR executives and senior leaders.
• Efficiently coordinated the development of a strategic change roadmap to ensure that all activities were aligned and contributed to the delivery of the portfolio outcomes.
• Successfully worked with routes to identify fundamental issues and challenges impacting operational effectiveness enabling them to scope and implement sustainable changes to ways of working and organisational.
• Proactively instigated a radical overhaul of comms and engagement to increase awareness of the portfolio at all levels of the organisation and improve buy-in of change initiatives.
• Collaboratively supported senior-level industrial relations union negotiations to look at ways of delivering mutually beneficial outcomes.

Milton Keynes, United Kingdom

Leading a £90m business change and technology programme delivering Win10 devices, O365 collaboration tools and enhanced security, identity and access management controls and measures to 41k+ colleagues.

Milton Keynes, United Kingdom

Acting as the single point of contact, accountable on behalf of Group Business Services for the delivery of effective and efficient services that enable our internal and external customers to meet their objectives.

Milton Keynes, United Kingdom

Milton Keynes, United Kingdom

An industry changing programme that will deliver Access Planner capabilities, information and tools to optimise capacity, assure the quality of the timetable, and collaborate across the industry by optimising train and engineering demand to reduce delay minutes and deliver industry efficiencies.

Responsible for managing the technical delivery of a new speech enabled IVR for the Barclaycard UK customers using Avaya infrastructure, and Nuance Natural Language and Directed Dialogue speech recognition.A highly complex and challenging project with seven workstream leads reporting to me and a core team of over 70 assigned to the project worldwide.

Bachelor Of Arts - Ba, Classical And Ancient Studies, 2:1 Hons

Ba (Hons), Classical Studies 2:1